It's a really cute store, but the staff are aged 15-21. It's a bit of a mess, they canceled my pickup order because they "couldn't find the item" but it was in the store, and refused to cancel the order unless I paid for the jeans again. There's about 25 staff in store, but no one knows what's going on.
June 2023
On multiple occasions, this store has refused to take returns on weekends because they "are on back up wi-fi ever since changing their location in the mall; issuing refunds freezes the system." If this is actually the case, company management should provide better systems because this policy is super inconvenient.
June 2023
Repeatedly wouldn't accept returns on weekends. Said that wi-fi was too slow and it would "freeze the system" when the store was busy with sales. Store manager was willing to document this policy.