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“My grandmother decided to send a cargo box to the Philippines for the first time, and she was absolutely blown away by how accommodating the Staff at Mon Cargo Services, Inc. to her. From start to finish, the staff were helpful and friendly, making sure she understood all the steps involved. They were patient with her and even provided her with tips on how to best secure everything in the box. My grandmother couldn't believe how seamless and stress-free the experience was, considering it was her first time to send thru Mon Cargo Services, Inc.
She is already planning on sending another box .::
Thank You Mon Cargo Services Inc. for the wonderful service. More Power!”
“Service here is always fast even though the location is always busy Chanya I hope I didn't misspell her name. It's very professional. Very sweet and patient and kind and I can tell she works well under pressure because the whole time her manager was fussing at her from the minute I walked in the store to the end. I think this manager needs a lesson in how to treat her staff. The main one being praise and public and correct in private”
“I want to thank Sal a contractor utilized by Estes shipping in order to deliver my shower door.Sal went above the call of duty with great communication and he brought up my heavy shower door to my apt. Estes responded by sending Sal after my product from Home Depot was stranded in Manteca Ca warehouse.THANK YOU”
“Johnny from this post office is amazing! Helpful, kind, and customer service oriented. He helped me get a package to a buyer safely and securely. I appreciated all of your help. Sincerely, Claudia”
“This Post Office is located in the San Leandro Plaza and is open on Saturdays!!When I do have to mail a package, this is where I go!! The main reasons for that is that they usually have multiple windows open and they are open on Saturdays, the only day that I really have time for this. Now, sometimes on said Saturdays there's a long line here, but it moves along decently.The postal workers here are friendly and polite also!!”
“Shout out to charde for helping with my print outs for my wedding day! She totally made the process easy for me! Thank you! I'll be coming back again for more print projects!”
“I had a wonderful experience at this Post Office. The facility was clean and well-organized, making it easy to find what I needed. The staff was friendly, professional, and efficient. They quickly processed my mail and ensured it was properly packaged for safe delivery. If you're looking for a reliable and customer-oriented Post Office, this is the place to go!”
“I went in there to drop off some packages a couple times and get a passport picture. Havent had any issues. One young guy was a bit lazy but he looked about 20 so its whatever I can relate.”
“The clerk that helped me was Emelin and she was very sweet and helpful. She helped me with shipping and getting the right shipping box
and it went smoothly.”
“My recent visit to the US Postal Service for a change of address was a mixed experience. The process itself was fairly simple and efficient, which was a relief. However, my observation with the Customer Service left me with conflicting feelings.
On the one hand, the representatives were undeniably friendly and welcomed each customer but on the other hand, I couldn't shake off a disconcerting incident I witnessed. While waiting in line, I overheard a customer, whose native language wasn't English, seeking assistance regarding fragile items. The customer selected yes, when they should’ve selected no on the keyboard. Unfortunately, they were advised by the representative to bring their own interpreter if they couldn't communicate effectively in English. This struck me as somewhat insensitive and disappointing.
While I understand the practical challenges faced by the establishment, it's crucial for them to offer language services to accommodate diverse customers. Expecting individuals to bring their own interpreters seems impractical and burdensome. The availability of toll-free numbers for language assistance should be actively promoted and utilized to ensure equal access to services and although this would require additional steps, it’s something all establishments should do.
Overall, the US Postal Service seems to strive for kindness, friendliness, and professionalism, but there's room for improvement in addressing language barriers and ensuring inclusivity.
On a positive note: I really enjoyed their large selection of greeting cards and the person who helped me was supper kind in explaining the process of changing my home addresses ?”
“I have been a customer since 2018.. everyone is helpful.. sometimes if it’s a new hire .. they might need more assistance, but other than that .. I have no issues ..”
“Not sure why everyone is giving my man Kyle a hard time but he was very welcoming and helpful! Small USPS but gets the job done and nice older man Kyle was talkative!”
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“Reliable and easy. Their system and app works magic. The warehouse is clean, organized and aesthetic. They’ve put a lot of effort. Customer service is great. Service itself is one of the best.”