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“I walked in looking for an Auto loan and before I could check in Mark Hayden approached me with a smile. He answered all my questions and concerns and made the process almost too easy. I was able to walk away feeling well taken care of. Within 48 hours I was settled and happy in my new auto loan. Would recommend him to anyone looking to finance or even open an account with Tech CU.”
“My auto lease was about to end soon and I was told to contact my local credit union. Luckily, Celsa Ocampo from KeyPoint Credit Union helped me out along the way. She was very fast and efficient in helping me get my auto loan to purchase my car. She guided me along the paperwork and I could not have asked for a better experience to get help throughout the whole process. Thank you!”
“I have been a member of techcu since 2010. Their service has uniformly been a cut above other banks and credit unions. But I have waited until today (Nov 2023) to share my review: Majdi Mardini at the Campbell branch was superb! He helped us with Trust, Escrow and new ATM card all at the same time with calm professionalism. Great job MaJdi.”
“This branch opened on time and let everyone waiting inside promptly at 9 am this Saturday.I was greeted, got what I needed, and the teller, Helen, was very sweet!! We chatted for a while and she gave me great advice! I left feeling very welcomed, cared for, and accomplished. Thanks Meriwest”
“Great experience with this branch! The MSR was pleasant to work with, able to help me with my needs within the 5 mins I was there. The branch atmosphere was positive, sense of urgency within the team to jump on to assist when the line started to build up. Thanks for taking care of my financial needs!”
9AM - 5PM
5615 Chesbro Ave #100, San Jose
Banks
“Last week, I spoke with someone from the call center and it was such a pleasure I had to leave a review. I had a lovely customer service experience with Brittany. She was knowledgeable, kind, and very polite. I am in the process of looking for somewhere else to bank and I think I found my new place. I will be moving over from Bank of America soon, as they have too many issues. Thank you to Brittany, I will be recommending this place to my daughter and grandson as well.”
9:30AM - 5:30PM
1983 Quimby Rd, San Jose
Banks
“The people in this branch are so friendly and helpful. I usually never enter a branch, but circumstances had me visiting them. It was painless, I was dreading the wait but there was NONE.”
9AM - 5PM
5890 Silver Creek Valley Rd, San Jose
Banks
“Applied online for a 10k loan, everything went flawlessly, agents were very professional, courteous, informative, and handled it in a "very" timely manner, Awesome experience,Great~Job guys...”
9AM - 5PM
1795 Hillsdale Ave Suite 10, San Jose
Banks
“Mylinh is always very helpful, courteous and professional when I am dealing with her at the Hillsdale branch she also recommended I open a CD which I took her advise and did and it is nice to have someone looking out for my best interests.”
9:30AM - 6PM
5801 Cottle Rd Suite # 20, San Jose
Banks
“I had the pleasure to be helped by Reyna Gutierrez who did an amazing job. She is professional, knowledgeable, thorough, personable, caring, and went beyond the call of duty. I've never had such an amazing experience dealing with a banking institution like this. The branch manager was very helpful in the process of signing me up for services. I'm very grateful to both. I recommend anyone seeking bank services to go to them.”
9AM - 5PM
1705 E Capitol Expy #20, San Jose
Banks
“I had the pleasure to be helped by Reyna Gutierrez who did an amazing job. She is professional, knowledgeable, thorough, personable, caring, and went beyond the call of duty. I've never had such an amazing experience dealing with a banking institution like this. The branch manager was very helpful in the process of signing me up for services. I'm very grateful to both. I recommend anyone seeking bank services to go to them.”
“I recently had the pleasure of visiting TechCU on Blossom Hill and was fortunate enough to be assisted by the incredible banker, Juan. I've had the pleasure of being helped by him before and I cannot express enough how impressed I was with his exceptional customer service skills and genuine dedication to ensuring a positive banking experience. Nowadays that's hard to find which is why I usually use the atm. From the moment I approached the counter, Juan greeted me with a warm smile and a friendly demeanor. He immediately made me feel welcomed and valued as a customer. Juan actually remembered me from the previous time I was there. His professionalism and attention to detail were evident throughout our interaction. He remembered I was wearing a sharks hat that other time and he mentioned that TechCU now had Sharks debit cards. I was like "TAKE MY MONEY, AND SIGN ME UP!!" What truly stood out about Juan was his ability to make me feel like a priority! Despite a busy day at the bank, he never rushed our conversation and made sure I felt heard and understood. His patience, combined with his genuine desire to assist, made me feel confident that I was in capable hands.”
“I’ve been a member here for more than 25 years. Have always had amazing service and experience with staff. Very recently worked with Sukhoon on loan and he helped us navigate all of the challenges expeditiously to a successful conclusion. Thank you!”
9AM - 5PM
670 Lincoln Ave, San Jose
Banks
“I have been a customer here for over 5 yrs now. I really love this bank! Everyone is always so helpful. On my most recent visit I was assisted by Luis Perez. He was extremely efficient and resourceful. I felt well taken care of and would recommend this bank to my family and friends!”
“I am stunned. This business is one of the few companies with secure financial strategies and proper customer service in this economically disastrous country. The company values its customers, evident through their new system updates. A huge thank you to the team, their leader, and the company overall.”
“I got a loan from this bank. I am very satisfied with their service. The banker Kat M did a great job. She was prompt in replies, knowledgable to answer any questions, and quick in co-ordinating and moving the application forward.”
9:30AM - 6PM
1757 Technology Dr #10, San Jose
Banks
“This review is for Nasreen i purchased 2 vehicles and had many visits with her. She is so helpful and informative and is the most enthusiastic loan specialist a customer or person can ask for. Nasreen was very professional, polite & calm throughout the whole process and just made things so easy and simple.She truly is the definition of a professional and would highly recommend her to any client.Thank you!”
“I have been experienced a very positive experience recently at patelco at cherry ave. I have been other banks for 5yrs but make it so hard to get car or personal loan. I was looking car loan for financing, I met Kristen Reyes,she have been So supportive, with a great postive energy and expert on her job from the start of fill out my applications until getting approved and throughout the process of having free checking and saving accounts. Also she gave me more helpful resources and information as a result I can able to open free checking account which I never had an idea of the existence of free checking and saving accounts. The service in patelco is super fast service. They processed my car loan application and personal loan in few hrs.the agents over the phone, email, text and in-person, they are super fast to respond, very professional best problem solver to issues. I highly recommend patelco.Thank you for the great job!”
“I applied online a few months ago for a new business chase account. I was having some trouble online so my local chase branch referred me to Vy at this branch. She was very helpful and polite in setting up my business account. After 3 months Vy called to check if I had I received my new account bonus. I told her I had not and she says to check back in another week. Today she called and confirmed the bonus was credited to the account. I am very impressed with the level of personal service from Vy at chase and look forward to continuing future business.”
“Cathryn helped me open a checking account. She and other staff were very friendly and informative. I brought my dog and they loved her :) I’m happy to be a member of a local credit union!”
“We had a wonderful experience at this branch working with Tran Le! She was very personable, patient and knowledgeable about all the products and services we were interested in. She walked us through using the mobile app, answered all of our questions and gave us great tips on getting everything set up. Thank you Tran!”
“With fraud being at an all time high I've had to replace my card twice within 6wks. Their CS departments during business hours and post are consistently patient, polite, and chill. It's a different vibe in comparison to commercial banks. At all costs I try to avoid having to go inside banks but when I must.. Star One makes the chore an easy one.”
“I came in to inquire about some credit card application issues, and although I didn’t experience the solution I was hoping for, An Le, the bank associate, guided me on the next best course of action. An was super helpful and pretty much handled everything, which included handling a phone call with their credit department as well as answering all my questions. I drove out of my way to reach this Chase branch location, and I’m glad I did. Thank you An!”
“Accomplished almost everything by email, but had to provide a wet signature. My preferred time was available, and the employee had everything ready so I was in and out in <5 minutes.”
“Mary and Christina were so helpful! I came in to open an account and I was provided with so many options, each explained so thoroughly. Best service I've ever had at a bank! :)”
“I came to this location a few weeks ago and was assisted by Yvonne. She remembered me and my business partners from a visit that had taken place months prior. I can barely remember people I met the same day, let alone months prior. She assisted me with adding myself to our business bank account, and even got me to speak with a banker who was about to take in another client. Being in consumer facing industries all my life, I remember the challenges of being called out and mentioned in negative light, and not being mentioned for positive reasons. Yvonne, I appreciate your service and hope you are recognized for your contribution and the value you bring to JP Morgan. Your energy and smile was contagious, and you exuded “I want to help you” mentality. Im not sure if Yvonne is a manager, but hopefully JP Morgan values her talent(s) and considers her for internal growth sooner than later. Yvonne, it was a pleasure to work with you and I will continue to bring my banking needs to your location. Shoutout to Yvonne!!!!!!”
“Awesome branch and great people. Manager is caring and employees are excellent. I dealt with Heeva Parsi while opening my business credit card account, the amount of attention is beyond expectations! Parking is great too. Clean interior. Just pleasant to be there.”
“I had a wonderful experience with First Tech Federal Credit Union. They always help me and there customer service is really good. Special thanks to Hanh Nguyen for her kind support!”
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“I had to redistribute the balance from a trust account to two new trust accounts, and the Bridge Bank operations support team made it easy for me, helping and guiding me through the process. Many thanks to Sherli Oshana and David Scott.”