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“It was such a wonderful experience of having enterprise truck. The two gentleman’s working there, Jose and Ric went extra mile and helped me to get a truck out of nowhere. They did all this in very last minute request of mine. Thanks team, really appreciate it.”
“I had to pick up parts on a fri. afternoon & the people were helpful & the guy at the sales counter was fairly new but very polite & accommodating. It was nice to see someone that was really giving there all with there job & not there just to collect a pay check. Thank you guys for getting us all the right parts much appreciated.”
“By far the best U-Haul experience I’ve ever had. Great service, great vehicle, great price! Roy at the desk was as helpful and nice as could be. I absolutely recommend going here”
“Picked up cargo van at 3 and there was no waiting. I was helped right away and got the van within 5 minutes.
Staff was friendly and answered my questions. They let you park your car when you are using the rental but not sure how long. The van was clean and very good condition.”
“I was in serious trouble, my ryder back in New York had left me with no updated registration, and I was pulled over by CHP, Mo from Ryder in San Jose got right on it and delivered when I needed him to, way to be clutch Mo.”
“I returned the truck overnight, but forgot my glasses in the truck.The next day, the manager holds the glasses for me at her office.That's enough to gain my trust with this business.”
“I called Sunstate Equipment to see if they could transport my dead forklift and/or if they had a forklift charger. Although they couldn't accommodate my needs, Tresa, the representative, made several good suggestions. She was very professional, courteous, friendly and knowledgeable. She was the most informative person I talked to out of all the various businesses I contacted. Great job, Tresa! A+ customer service skills.”
“Rent a trailer form Carlos this time. Totally different experience. Would have gave a 5 but the trailer had dents which had not yet been marked with u-haul stickers to show they were existing. Carlos applied the stickers - good to go.”
“Your team members are always extremely helpful and explain everything I had questions about. Thank you for continuously hiring folks that are “Naturals” in customer service!!”
“I think that its so nice that i needed it for longer and they were so good about accommodated my needs with no trouble. I recommend this location the staff was very friendly and helpful.”
“I had a wonderful experience and my first time with a Penske rental truck after many times with the other trucks U can rent. This location was fast to help me and very friendly. Recommended business for sure.”
“I was unsure going here after seeing the reviews. But it looks like it's under new management. Andy is very friendly and helpful, and was able to get me a great truck to rent for the weekend (no way my SUV could fit the things I needed). It sounds like after COVID they had a lot of trouble getting up and running because of a lack of trucks especially - funny enough this is exactly what most people complain about!I'll definitely be back because new management under Andy is great. Most of this stuff comes down to who runs the place and Andy does great. I'm all for supporting local business owners and it's clear Andy's been hard at work trying to fix the reputation here :)I've only ever had trouble renting from Budget (or Avis?) when I try to do something last minute. My recommendation would be to try and book in advance as much as possible - and to be flexible if you're going to book last minute!”
“Staff is always quick and kind, easy to pick up a truck or supplies even when busy. The main gentleman is super nice and takes good care of us. I go here for all my moving needs and will continue to do so.”
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“Man these guys are great. To my surprise they saved myself and my customer some money today in the service department. Highly recommend them. I have used union city monarch for a couple years now and San Jose location a couple times. Both are solid.”