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“This is a place that you would know things will get fixed. The owner loves his job and enjoys solving problems, he is honest and willing to take full responsibility of his suggestions and actions, trying his best to give you a fix to your problem.”
“It's really comfortable. As expected, Korean people were always present, so everything was done easily and comfortably. It's great to receive this kind of service in the United States. Kindness is basic and they explained things like promotions that can save you money. I hope many people use it.”
“The two guy employees that were working Sunday afternoon and helped me switch from Verizon to Cricket were very communicative, kind, and helpful! They assisted me with trying to get my old number to my new phone since I switched over and they did an amazing job! Got the phone working within the next 2 hours which was really good and their customer service was overall excellent!”
“This is the place to go if your device needs fixing. Fantastic service, easy communication, and a great price. Brought in my iPhone that had a bad battery and a shattered back plate…good as new within a day. Don’t waste your time at the Apple Store, go to Bay Area Phone Doctor!”
“I wanted to wait about a month or so before making a review. I stopped by about a month and a half ago to have my iPad Pro repaired. This is my honest review and experience. If you don't want to read all of this just skip to the last paragraph.My iPad Pro was not charging. I took it to a couple of franchised type shops in the area that either concluded that the problem was the charging port and or battery. Both other shops quoted around $400-$800 for the repair. Initially, I didn't not know what to make of the cost but it seemed that they both just threw out random prices, but that could be just what I thought. I also contacted their other locations that gave me inconsistent pricing for the same repairs. I won't mention the name of those shops here. I needed a third opinion so I went to Crystal International.After being recommended by two of my friends, I took my iPad to Crystal International. They conducted a quick test and similarly concluded that the charging port was damaged and needed to be replaced. I asked about the battery and they mentioned that it doesn't often go bad but they would check it once it was opened. I decided to move forward with the repair by Crystal because the cost was unbeatable and worth the chance and would save me from doing the work myself. I think it was a 24hr turnaround. I returned to pick it up and got it back with a new charging port. Battery was left alone because nothing was found wrong with it. A month and a half later, zero issues with changing or holding a charge or anything else. It has been working as it should since the repair.Summary:Excellent customer service. Extremely fair pricing! Excellent workmanship! They have a sheet with device models with costs of the types of repairs. So, if you are considering purchasing a repair kit off eBay or Amazon and working on your device yourself, DON'T! Just save yourself time and some money and just take it to Crystal International. They have the tools and experience to get it done right. Highly recommended!”
“It was a very nice experience at AT & T stores. The representative who attended had a lot of experience in solving problems and courteous helpful and friendly”
“Aaron replaced my charging port on my note 20. I had my phone back in under two hours. The price was good , and the customer service was excellent. This place is 10 stars in my book!!”
“I went into the store today to try to deal with a fraudulently opened business account that has incurred thousands of dollars of charges. The store service rep, Destinee, spent over an hour with me and worked with the T-mobile customer service over the phone to get the issue resolved. Her patience and dedication is a bright spot in what was otherwise an unpleasant situation. Kudos to the team at this store!”
“Been here to get some help on my phone and the staff at this store has been so helpful and always take good care of care of their customer. Never left unhappy and always leaving happy and they took good care of their customer”
“This place is the best in San Jose to get your phone repairs. They have the best prices and customer service. I have been going here for years and Adil takes care of me Everytime and is honest and upfront when it comes to the prices and repairs. I definitely recommend.”
10AM - 8PM
1705 Story Rd, San Jose
Mobile Phones
“The manager. Luis, excellent job. He resolved all my doubts and helped me. With my problem. I had already been to that store. And I had a bad experience with an employee. But this time it was more than excellent. Thanks Luis. I hope to return. And be taken care of by you.”
10AM - 8PM
5801 Cottle Rd, San Jose
Mobile Phones
“The service was great, it was closing time and the employee that helped me out was kind enough to assist me. And complete the sale. I definitely like that this Verizon is close to my home.”
“I love coming to this tmoblie they are kind respectful attend to your needs with no Attitude always willing to help what ever your needs are.
Thank you
Ramon for your help
Connie”
“Can’t say enough about the great service I received today at the Hillsdale AT&T store. Staff was incredibly knowledgeable and helpful. Will be back for the next upgrade.”
“I don’t usually leave reviews but the team over at ATT on Blossom Hill and Almaden were really fantastic to deal with. I just had a minor repair issue with my IPhone and they gave it their full attention and made sure I was fully satisfied. Highly recommend this team for your phone needs.”
“Overall great a quick experience went in with an issue with my phone I was helped by a very friendly manager I believe could he higher up. And tho I was rude he quickly helped and fixed my issue upgraded me and my moms phones and we are both very pleased with our purchases.”
“Juleeyah is the best!!! I came in for a trade in and she was very helpful, educated and fast. I always come to this store and get the best experience! I recommend working with Juleeyah because she provides the best service.”
“I bought a MacBook charger that didn't fit - I ordered the wrong one - and they did everything, and beyond, to make it right. I appreciate their excellent customer service.”
“I went to the AT&T store to learn more about their plans, and I had a fantastic experience thanks to Robb! He was incredibly knowledgeable and patient, taking the time to guide me through all the available options without any pressure. Robb answered all my questions clearly, helping me understand the best plan for my needs. His professionalism and customer-first attitude made my visit a positive one. Highly recommend asking for Robb if you want excellent service and someone who genuinely cares about helping you find the right plan!”
“Karina Torres from Oakridge Mall San Jose CA was a wonderful help, I hope she remains my T-Mobile representative for a while. She deserves a raise for sure. She assisted me within the budget I had even though it was small, after Verizon across the path refused to work with us. She even took the time to help us calculate the best deal and device. Because of her helpfulness, resourcefulness, and friendliness, my friend decided to sign up as T-Mobile post-paid customer as well. We love our devices and service, and love her for her assistance and dedication to getting us squared away. Thank you again Karina!”
11AM - 6:30PM
314 E Santa Clara St #1, San Jose
Mobile Phones
“Broke my phone playing basketball brought it over he got it done in like 10-15 minutes. Wasn't expensive at all for a screen repair probably the one of the cheapest ones. 10/10 recommend”
“Denise was very helpful with providing me outstanding customer service. Thank you for looking for what I asked. I will be returning in the future. Thank you. I love her eyes”
“My name is Zuri I had an appointment at the store. My mom doesn’t know any English but Rudy was so nice to talk to her in Spanish, not only that he helped us with our need and always welcoming people to the store smiling and making the wait time fun. He is such an amazing employee”
“I just want to give a shout-out to Austin and Jen at this T-Mobile on union. They have been great and so helpful in my transition from AT&T to T-Mobile. I have had a million questions, and I've gone back several times, and they have always helped me with a smile on their face. Employees like them are the reason why I regret leaving T-Mobile and are the reason why I'm so happy to be back. Thank you, Austin and Jen, for all the help that you have given me.”
10AM - 7PM
5272 Monterey Hwy C, San Jose
Mobile Phones
“If you are in the market for a cellular phone plan of any kind, I highly recommend you check out this location . Currently, their cheapest plan gives you unlimited calling, unlimited texting, and 2 GB of high speed data, all for $30/month. After you have used up your high speed data, it will be slowed down, but you will absolutely never be cut off. This is amazing because it ensures your phone will always be working 100% of the time no matter how much or little you use it.”
“Went in with an issue regarding my internet service. Walked into a packed store, but Hector right after finishing attended to me as quickly as he could. An incredible help, who also helped me make an upgrade to my phone that I didn't know was available! Great store, couldn't recommend more. Especially the assistant manager Hector!”
“I decided to upgrade my plan with att and Mr. Daniel helped me immensely to do so. Daniel went out of his way making sure I've got everything I wanted. His supervisor customer service skill and knowledge is amazing. Thank you Daniel.”
“Best customer service ever.Emily was amazing and so nice and helped us pick a good for phone me and my daughter! Thank you again.i will continue to shop here for more phones and accessories!”
“This is my place to buy, electronics, TVs ,earphones, home theater system? ,. I may Still old school like to buy what I see, not just to see online,. Anyways love this guys,.
60 inches Samsung tv?????”
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“I have been going here for many years and I am absolutely satisfied every time I leave there. The prices are most reasonable and the owner Is very courteous and kind. I can’t recommend a better place.”