Cell Phone Stores in Campbell, CA

“Juan at Metro by T-Mobile on Bascom was the most helpful guy that I ever talk to at Metro by T-Mobile. He got my phone working in 10 minutes what other four customer service over the course of at least 5 hours could not do.The original guy that sold me a a brand new replacement phone he tried for 2 hours to get the phone running but he just couldn't get it working on my new phone.Then he told me to go home and the phone would be working in 1 hour but nothing happened.The next day I come back he spend another hour with customer service and still nothing change my phone was still not working.Then the third day I stay on the phone with customer service for over 2 hours and they concluded that they need their Engineers to look into it and fix the problem which was going to take anywhere between 4:00 to 5 days.I finally came to the store that afternoon to return my device and who want to cover in 10 minutes he made it work and I didn't have to return my brand new phone.On top of that he went above and beyond and help me transfer all my data from my old phone to the new phone something that other coworker of his said it's impossible to do.Thank you Juan you are the best we need more of you working at Metro by T-Mobile.”

“This store is very well organized and I was greeted right away as I walked in. I was on the phone and had online chat with AT&T and Verizon for hours for an account transfer issue I had. Jack W. helped me to get a new account set up and informed me about the next step.. After a few try with calling 611, my issue was resolved finally. Thank you for all the staff at the store in the morning of Sept 25 and especially Jack W.”

“It was fantastic, Ellie was extremely helpful. She walked me through the mechanics of my new phone and the best deals I had available, especially since I was coming in with an old phone. I’ll be coming back to see her if I need anything else for sure.”

“Hector, thank you for taking the time yesterday (10/8/23) to help me with an ongoing month long issue that customer service reps via phone and chat weren’t able to figure out… And to the young man who told me the managers name was April and hung up on me just a few minutes ago because he thought I had attitude & was calling to complain shame on you. Not sure how you’re employed treating customers like that. Hopefully the calls are recorded cause that wasn’t cool - you’re hella moded, I was only calling to give props to Hector props- Thanks again Hector!!!”