JCPenney has been a trusted shopping destination for style, quality, and value since 1902. Their San Jose, CA location offers a wide selection of products, including fashion, home decor, beauty, and accessories, catering to various lifestyles and budgets. Customers can find exclusive brands such as St. John's Bay, Liz Claiborne, Arizona, and Okie Dokie, which provide comfort, style, and everyday value. The Eastridge Mall store is well-organized, making it easy for shoppers to find what they need. The staff is friendly and helpful, enhancing the overall shopping experience. The in-store Sephora is a standout feature, providing a convenient way to shop for beauty products without leaving the mall. Whether customers are updating their wardrobe or looking for home essentials, JCPenney is a dependable choice for quality and value. However, some customers have expressed disappointment with the store's declining quality and high prices, suggesting that it may be better to shop elsewhere. Additionally, concerns have been raised about the store's appearance, with issues such as dirty fitting rooms, lack of seating, and broken fixtures. Despite these challenges, JCPenney continues to offer a wide range of products and services to its customers.
I like being able to purchase items online and pick up at the Eastridge store. And when brand-name products are in stock AND on sale, all the better!
May 2025
Went here for a return, process was simple. Lots of varieties to choose from and also at good prices.
July 2024
So sad to go into a store that once had good quality and is now low quality at expensive prices, You're better off going somewhere else. Hope they change there selection so that they can see more people in store.
