Western Union

Most Recent Comments

• December 2020 by Brent J.
  Western Union takes my money gladly, but treats me like I need them and not like I am a customer. They say money is ready for pickup and then when you arrive it is magically now on hold. Call their customer service to confirm both parties are involved in the transfer and it is my money. Customer service treats you like a fraud suspect and not like a customer. They want to know exactly what you are using your money for. Are they giving me a loan?! It was my money to begin with! Customer service is very rude and will put you on hold if you don't answer your entire life story. They will tell you they can refund your money if you don't like it, but doesn't that mean you know who I am? So am I not verified providing you will all my information? Will never use again.
• December 2020 by Georgia H.
  Horrible! First of all they over charge, but, I've used them to wire my bf $. We are drivers and it's inconvenient because you have to put a state to pick up in. And, it's not easy finding WU that can fit a truck and trailer in. My bf tried 4 locations, either they were closed or the machine was broke. So, I tried to change the transfer to his bank account. Mind you, he's the only one I've sent money to, and it's on my history. So, I call to speak to agent to help me set this up. And, shocker the call center is in another country . After talking to this man, that could barely speak English, and doesn't help, I decided to change the pick up state(since they can't change it to his bank account). I call back and talk to next agent that informs me that I know have a security block on my account, and, the only way to change it is to go to Western Union to show a agent my I'd. So, I am the sender, I overpaid to get treated like I was a scammer. I will NEVER use them again. Worst case scenario, I will choose money gram. They deserve zero stars!
• August 2020 by Blessed Child M.
  I don't know where Western Union find and recruit their employees from. They are the most RUDE CONDESCENDING AND IDIOTIC people I have ever dealt with. They are bunch of liars and and they cannot keep to their own rules and they drag out peoples money and hold on to them until people can no longer find it. They make excuses that it's the senders fault. When you ask for a manager they send you to a line that just rings and no one is there. I literally HATE THIS Place and have never felt this way towards anyone. I will post everywhere and will start sending money though another avenue. USELESS PIECES OF HORSE MANUER!!
• August 2020 by Awais M.
  I have had issues sending money overseas to family. In the beginning when I first sent a money transfer I understood the need for a person receiving validation, but to be asked for a validation for a second time for sending money to the same person is unacceptable. I've been on the phone with them for over 1 hour and 20 min and still no operator has answered. All for getting cleared to send money because they think I need the protection. Will not be sending money through western union again.
• July 2020 by Michael K.
  I tried to send money to my girlfriend in Jamaica. Western Union added a process to the procedure. They needed to talk to me personally to verify my identity. That's fine, but I had to wait on hold for two hours. They should not add extra steps if they are not staffed to handle processing them. They suck.
• July 2020 by Nicole Z.
  I have been a Western Union customer for the past four years and in the beginning, the process was very efficient. I was transferring money to another country and all I had to do was call WU through an agent location and then receive a temporary number and give it to the cashier. Three years in, the experience has gotten soooooo poor. I had to call several times just to fix my name, my receiver's name, address, etc. EACH TIME I want to send a transfer. I felt like they do not listen at all over the phone and just want to hurry the process. First of all, I use WU because one of their agent locations are nearby and since I was used to their process. Not to mention the agent location I go to has awful customer service, they refuse to work with WU to help me send my transfer through. Previously I've been having difficulties using their agent telephone machine and especially they kept misspelling my information and force me to wait about 10 minutes each time I call (LITERALLY). Last night I thought maybe I could make my life easier by doing a transfer through their website. I took my time creating an account and using my information, blah blah blah. Thus the website said my transfer is almost complete and all I need to do is walk in and provide my phone number, easy peasy right? NOPE. When I walked in letting them know I already started the transfer process online, I was told to call them. So I did - WU representative held me on the phone for 15 minutes then hung up on me. Just so all of you guys know, WU charges more in person than if you start a process through their website. But even doing business with them you have to go through so many hurdles. Here's my recommendation to Western Union: - help your agent locations with issues like this, be available to help them because everytime I have questions or try to let store representatives know why my experience was so horrible, they basically said it is out of their control. WU get your business together. - technology has advanced. Try improving with technology instead on relying on those telephone machines. Super outdated and personally has caused me more issues than it should have. - if I use your website to process a transfer, I would expect it to work. Why bother having a website and creating an account if that doesn't make it easier for me? I ended having to call again to send a transfer and wait another 20 minutes. Seriously, make everyone's lives better by focusing on the online processes and making sure those processes are connected to the agent locations.
• July 2020 by Baharak A.
  On May 6th I sent money through Western Union online service with the assumption that money will be on the hand of receiver in 24 hours. When the next day on 7th money was still in my account, I called Western Union and asked what's going on. The woman I talked to said the transfer won't happen until Wednesday May 10th. I said it's too late would you please cancel the transfer and I'll find a different way to pay the receiver, and she said sure don't worry. I did find a different way and paid the receiver through other person. Two days later I saw Western Union collect the money out of my bank account. I called again and after being on hold for two hours and talk to two different agent which they were not helpful, I requested to talk to the supervisor. I was on hold again for another 30 min, and then the agent informed me there is no supervisor available to take my call!!!! He said I can request them to call me back when they are available. I agreed. Still I sent an email as well just in case. No one contacted me back! Because Western Union wasn't any help, I called my own bank and ask them for help. After hearing what has happened, they stopped the payment right away and put the money back to my account. Two days later the harassment calls and emails of Western Union started! I explained exactly what happened and asked why they ignored my calls and emails. Instead, they threatened me and told me no matter what I have to pay them. I asked it was your mistake and how they will take responsibility for it? No answer. I emailed all these details to every department contacted me and explained to them all that happened. They never intended to resolve the issue. They only keep harassing me through email or calls with new agents each time that doesn't know what has happened and threatens me. Worst costumer service experience!
• June 2020 by Grant A.
  Nightmare experience. I gave them cash and they refused to release it the recipient nor back to me. They placed it on a hold until the next day. Fingers crossed. I spent a couple hours talking to their customer support and they kept using lines from their approved script and just told me they are "sorry for the inconvenience" and they "couldn't help me". From everyone's tone, it was clear they didn't care to help me resolve this or let me talk to someone who could actually do anything. Regarding the hold, they told me it was policy. It's an unacceptable policy but again, the people on the phones don't care and Western Union doesn't have anyone make an official complaint to. Probably because they don't care, at all, about the "service" they provide. I got a corporate phone # where they were more helpful (732) 694-2184.
• June 2020 by Dave W.
  Just now When did Western Union become big Brother? When did Western Union become big brother? Tried to wire money to a friend and they decided that for some unknown reason to reject my transfer and further more told me They would never transfer funds for me. Basically banning me from using their service. I just don't get it. My credit card was good and even my credit card company approved the transaction. So the hell with Western Union.
• May 2020 by Miluska L.
  Waited 5 hours for them to eventually deny me sending money to my mother in Perú online. They kept transferring me over and over, they don't know their own products and their fraud system is so strict that they are denying completely legitimate transactions. My problem was trying to send USD from Canada to Perú. They charge you not only their fee, but the exchange rate they give you is so low, that they were making a lot more money in the difference. Send a wire transfer instead.
• May 2020 by Lianfang W.
  Made transactions online, the customer support is horrible. The Web Care team even ignores my email, what a trash.
• April 2020 by Renee M.
  Im making a complaint about a forgery claim I made with WU over a year ago. My check was stolen and forged. I then went through the whole rigorous process of filing a police report and sending more money to WU for a copy of my forged check. Now a year later I still have not received my 350.00 dollar refund and I am still getting the run around. I did everything that was asked of me and I just want my money back that I worked my butt off for. Do what is right and send me my freaking refund!!
• February 2020 by Roxie C.
  I sent a large sum of money to a potential landlord . He called it off, so i contacted WU for a refund. They told me it was already picked up, to my surprise. The landlord , a world famous artist, wealthy with integrity did not pick it up, as it was cancelled by me. The person who they claim picked it up had to have my ID, info, and look just like me. Yeah , right. WU stole my money and would never act to get the videotape of whomever picked it up at a West hollywood grocer. Vons management refused to cooperate in any way. LAPD refused to even take a report from me. The customer service manager said he would start an investigation and get back to me. 4 months later, i learned that it was never referred to the fraud department, and no investigation was conducted. They just stole it. In the meantime, I was evicted from my apartment, even though i was a crippled widow, a sr. citizen, and was simply robbed. I don't have kids or living realatives, so I had no where to go, and no one to help me. I almost died in the streets of Detroit until a stranger took me in wheelchair and all. I don't want triple damages? I want their business shut down.
• January 2020 by Lani B.
  Terrible service... waited on hold for over an hour and still no help. Can't manage to the transfer money and can't get anyone to help . Ridiculous company.. stay away
• December 2019 by Harold A.
  Possibly the worst company in the world. They routinely lie to their customers and treat them with great disdain. Even if you jump through all the hoops and provide numerous duplicative layers of proof of identity, they still treat you like some kind of criminal simply for using their services. They force you to call their phone number to no-where line where you wait on hold for hours listening to a endless loop of ads trying to get you to use the service that they absolutely will NOT allow you to use. Most of the time, after forcing you to wait on hold for an hour or so, the call just disconnects. You never actually get to talk to anyone. My God, I hate this company so bad. How on earth are they still in business? They simply do not care about their customers. You are garbage to them. They will never and I mean NEVER treat you courteously or answer your questions. Everything is handled with great subterfuge. It's all a bait and switch and constantly the maddening adds inviting you to "Send Money with Western Union"... a thing which is virtually impossible to do. The worst of the worst.