The SF location of Vanmoof is the shining star of the entire company. In the 3 years of owning my bike they have continuously gone above and beyond in customer service.
September 2023
I had a great experience. Jeremy took great care of me along with the Bike Doctor. I needed a new E Shifter and the team even did the scheduled maintenance under warranty. Communication was solid all the way around, and my expectations were managed perfectly.
May 2023
This is the worst company in customer service. I lost my bike 5 months ago and I have their peace of mind service. after sending them every document they need, I still don't any have replacement and also I've been charged for during this 5 months
