Victra, the local Verizon Authorized Retailer in Roseville, CA, strives to provide the best possible experience for its customers. The store's knowledgeable and dedicated consultants and managers offer a wide range of wireless devices, including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Their mission is to connect technology to life in a trustworthy, fun, and profitable way. Customers have generally had positive experiences at Victra. The staff, such as Christian, Lillian, Karla, and Michael, have been described as helpful, straightforward, honest, and professional. They take the time to explain options, transfer data, and ensure customers' needs are met. However, one customer had a less satisfactory experience, where they were not provided with a promised bundle item, leading to an additional trip to the store. Overall, Victra appears to be a reliable Verizon Authorized Retailer that strives to deliver excellent customer service and a wide selection of products to meet the needs of its clients.
Lillian explained all my options & costs. Made sure all my info, pics & apps were transferred to my new phone & working before I left the store.
March 2024
I was helped as soon as I walked in and representative Karla was attentive and knowledgeable. Although I didn't buy a new phone she helped me Register an older phone with no problem. I highly recommend this shop and asking for Karla.
November 2023
Michael was very helpful with helping me upgrade my phone. He was detailed with his quotes, explanation of different features, and had great conversation that made the process feel like it was only 5 minutes. I really enjoyed my experience!
