Umpqua Bank is highly regarded by its customers for providing excellent service and a friendly atmosphere. Many reviews highlight the professionalism and personal touch of the staff, who greet customers by name and handle their needs effectively. Clients appreciate the bank's commitment to treating them well, comparing it to a credit union with a member-first approach. Long-term customers, some with over a decade of experience, express their loyalty and satisfaction, noting that Umpqua Bank feels like a community-focused institution. While there are occasional negative reviews, they seem to stem from isolated experiences, as the majority of customers share positive feelings about the bank.
Umpqua bank is one of the best banks I’ve ever had the pleasure of doing business with. It was so good to see them in business down here in California when I moved here from Roseburg,OR.
January 2024
Erine and her team always greet me by name and handle my business with the utmost professionalism. I’ve been banking here for a decade and have nothing but great things to say about Umpqua. I moved my business to this bank and my kids also have accounts here too.
August 2022
I love this bank! Been with them now about 15 yrs , they are a bank but run like a credit union with the same ideas of members first!
