SAFE Credit Union is highly regarded by its members for its friendly and helpful staff, exceptional customer service, and better rates compared to other local banks. Members appreciate the welcoming atmosphere at this branch, often mentioning how staff like Hanna go above and beyond to assist with various needs, such as disputing transactions, getting new cards, or resolving issues efficiently and with kindness. Many customers feel confident in the bank's ability to detect fraud quickly, which is a significant advantage over other banks. The bank’s mobile app is also praised for its quick updates on deposits and withdrawals, making banking more convenient. However, some concerns are noted, including the frequent unavailability of ATMs at this location due to being out of money or paper, and the drive-up only design that can cause confusion for walk-up users. Additionally, there is mention of a staff member dressed in an unprofessional manner, highlighting the need for management to enforce a more professional dress code. Members also comment positively on the variety of services offered and the overall experience at this branch, describing it as always welcoming and feeling valued during visits. The bank’s commitment to good service, combined with its effective fraud detection and competitive rates, makes SAFE Credit Union a trusted choice for many in the Sacramento area.
People are nice but one employee that we have had to deal with on several occasions dresses so inappropriate, it makes it very uncomfortable. You would hope management would do thetr job and require a more professional attire and not force patrons to have to look at all the cleavage )-:
May 2024
I've been a member since 1994 and it is honestly the best bank I have ever done business with. The staff is always very helpful and their customer service is top notch! I highly reccomed this bank.
October 2023
I love banking with Safe. This branch is right down the street from me and the staff are always so friendly and helpful. The bank has better rates than any other bank in the sacramento area and I'm confident I'll use them for years to come.
