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October 2023 by Joseph A.
My experience with Chase Bank was extremely disappointing. The customer service was unhelpful, and I encountered unnecessary delays with my transactions. They need to improve their efficiency and responsiveness to customer needs.
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June 2023 by John M.
Every time I've dealt with employees, either here or on the phone they've been d*cks. I can't with Chase anymore. US bank has always been upstanding and professional.
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September 2022 by Mike R.
Golden 1 fronts state employees their paychecks. They've been doing it for at least 2 decades. Every state employee wakes up to their paycheck being in their account ON payday. NOT CHASE. This bank DOES NOT do that. Consequently, I don't get paid on payday. They deposit it to my account anywhere from 1-3 days AFTER the state pays its employees. Frustrating, but I guess that's what you get when you go with a bank that can't afford to offer that perk to its members.
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June 2022 by Lady H.
I filled out a paper form in bank for a SAVINGS withdrawal, employee David took the money from my CHECKING and bounced my account resulting in multiple overdraft fees. Now their employees Sophie and Lorraine will not talk to me at all at the bank because they "can't look up my account without my ID" even though every other transaction has been completed with only a debit card. I am also not trying to withdraw anything or access secure information in any way, I am only notifying them of their error so they can fix it. Now that they messed up my account they suddenly can't help me and of course "there is no manager" present to speak to. His name is supposedly Lawrence but he's not here. I asked Sophie for the name of the person who processed the withdrawal from the wrong account and Lorraine replied - from a different station while in the middle of a transaction with a different customer - "oh no, we aren't going to do that." She retorted multiple times that she refused to give me the name and would "submit a complaint on my behalf." I repeated that I am allowed to know his name and she eventually gave it to me. Keep in mind she was arguing with me from a different desk while in the middle of a transaction with another man who was of course listening to the whole thing. What unprofessional employees.
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April 2022 by Cody W.
Most unhelpful bank EVER and this is why I'm closing all my chase accounts taking business elsewhere. Froze my accounts for some kind of verification that i never received via email (since we opted to go paperless) Came to verify said it will take 3 days to unfreeze my account. Wouldn't even let me take out my own money
