Parts Authority is highly regarded for its quality parts and exceptional customer service. Customers appreciate the authentic products offered, noting that they prefer Parts Authority over other chain stores like AutoZone or O'Reilly's. The staff, exemplified by a team member named Sandy, provides thorough assistance, going above and beyond to resolve issues, such as troubleshooting product fit and offering replacements at no extra cost. Many customers have had positive experiences over the years, praising the store for its honesty, straightforward pricing, and eagerness to meet customer needs. Parts Authority is consistently recommended as a reliable choice for automotive parts, especially for older vehicles.
Good store, good people, good authentic parts. This is the place to go for good parts if you want to go to AutoZone or O'Reilly's they don't have the same quality products. I'd rather go with my German brand products.
August 2023
Always friendly and knowledgeableMuch better than oreillys
August 2023
I've used this place many times over the years and am extremely greatful for honest comoany. This place is just awesome! Excellent customer service, no issues with purchase or return, straight forward on prices & just overall eager to meet customer needs. I totally recommend this business over all other car part companies.
