Arrowhead Credit Union receives mixed reviews from its members. Many highlight very positive experiences with specific branches and employees, describing teams as amazing, helpful, and knowledgeable. Members report receiving great service during processes like refinancing loans and securing auto loans, with some noting the credit union offered the lowest rates and a very fast and easy approval process. Several individual employees are singled out for being extremely patient, very nice, and very helpful. However, other reviews point to significant difficulties, particularly regarding disputes over unauthorized or fraudulent charges. One member reports a negative experience where they felt deterred from filing a dispute, eventually received a temporary credit that was later retaken, and found the overall handling of the issue to be poor, leading them to seek outside help. Another member notes that while they secured a decent auto loan rate and had a very helpful employee, they still only give the institution four stars. Overall, experiences with Arrowhead Credit Union vary, with strong praise for individual service and efficiency in lending contrasting sharply with criticism of its dispute resolution processes.
3 stars for $3 fee for atm use & the usaa atm owners said we’re gunna charge you too ! All bad
June 2026
I’ve been with Arrowhead for about 2 years now, it’s amazing! The staff at this location is very friendly and helpful. I highly recommend banking here especially if it’s your first time opening a bank account.
March 2026
They are always super friendly to me and take care of all my needs.
