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April 2024 by Vicky Xiong
Should have read recent reviews first. Others have had issues with them being dishonest.
Was in a rush packing up 3 kids and we forgot our stroller. Realized the following night and went back about 1030a the next day. They put our stroller in their storage area, and poof it's now gone. Called and spoke with the owner and he says that the area is completely secure and one of the people renting must have taken it. I asked if he could ask the renters if they have it and he said "absolutely not, we don't know who those people are", I asked if we can have access to ask the renters if they have seen it or borrowed it thinking it is a part of the rental and he says absolutely not because it is for the tenants only, then continues and says I really wish you didn't forget it because it's gone.
The 1 star rating is for the lack of service after the purchase. Also the bikes are rusting and brake cables need replacing. We were on a slight hill and had to use our feet to stop as well as full body leverage before we crossed onto an intersection with a stop sign.
If you risk your life on one of these bikes that are unsafe make absolutely sure to not forget anything in their store because they WILL steal it.
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January 2024 by Noah Howard
This place is terrible. Me and a few of my friends went to rent some bikes. One of my friends has a disability where he only has one leg. So when we rented them and he assured us that he’d be fine we left. And immediately came back after 3 mins because he couldn’t ride it. So we requested a refund for him and him only, they refused to help or to even give him a different easier bike in exchange. Then we proceed to call and ask for an alternative. There was no friendly conversation, was not a very nice man in general ( terrible attitude, no idea how he’s not been removed) . And the fact that he is going to reply to argue with this shows how petty he is in trying to defend himself and lie. I am never coming here again and I am telling all of my friends about this place. It’s just another way you show how unprofessional you and your “business” is. You represented you, your family and business, you did a poor job so nice. All in all don’t buy from here unless you like poor management, low quality equipment and terrible all round experience
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January 2024 by Paul Sheppard
Terrible customer service. Would not give my friend with a disability a refund. My friend tried to ride but couldn’t and they refused to help.
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December 2023 by Taylor H.
Terrible customer service. Beach was closed and our group decided to rent bikes. One of our friends has a disability and wanted to try renting an electric bike. Unfortunately, he wasn't able to ride it and immediately tried to return the bike. Owner wasn't willing to refund $40 for the rental even though he wasn't able to ride it or use it. There are other bike rental shops in Pismo - I had a great experience at Pedego - go there!
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December 2023 by Jude S.
Worst customer service I've ever met. Managers were complete douche bags. Bike died while on bike ride and did not refund money. We called the owner and treated us terribly. I do NOT... again do NOT ever rent from this place again. TERRIBLE. On top of all that they did not refund money to my disabled friend who was unable to ride the bike.
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December 2023 by Ryan H.
Super poor customer service. Rigid and uncooperative. Employee was unhelpful. Owner was rude and unresponsive during phone call trying to address problem with rental. Not ADA friendly. Do NOT recommend. .
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December 2023 by Lillian P
Chain broke on bike 10 min in. Took 20 min to get back walking with 4 kids on the bike which was scary walking with traffic around me. Called them to let know we were headed back. Would not give a refund or credit. Would only offer a replacement. I was too tired to get back out there. Helmets were gross and wet with spray.
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October 2023 by Christopher S.
Bikes are in totally pathetic condition. Most bolts are stripped so very difficult to adjust the seats. 10 minutes into a beach ride the seats on two bikes came loose and we're almost impossible to ride. Kids at the counter afterwards didn't seem to really care. Best to stay away.
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September 2023 by Stacey Pomrening
We didn’t end up renting from them. But when we went in they were so nice, and helpful. Thank you! ?
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June 2023 by Grace H.
If you are planning on getting on one of the Surrey Bikes, prepare for one of the most effective leg workouts of your life. This was so so fun! For our two seater, it was $30 an hour (and if you are back 5 minutes late you get charged another hour) but for the experience I thought this was really cheap! The man working here was so friendly and did a great job of explaining how everything worked, places we could go, etc. Since, you can use regular roads + bike lanes, it definitely is scary at first. But once you get used to it, it's actually really fun pedaling around (especially going downhill). Make sure to give yourself ample time to get back to the Bike shop as a lot of the roads are one ways and we had to make a couple rounds to finally get back.
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April 2023 by What are you doing, Roger?
Fun! Can be a workout but also a nice experience. Pricey but all the bike rentals in the area price the same. Convenient location, friendly staff and would rent from them again.
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February 2023 by Jan Lee
Great place to rent from, wonderful employee who helped us get outfitted with e-bikes. Easy and friendly
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February 2023 by Sebastian Bernal
Fun bikes, but the prices are pretty outrageous. $40/hour for the Electric Bikes. And no one under 18 is allowed to ride them.
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February 2023 by Brad Hannegan
A big thanks to Randy and the guys at the bike shopThese guys were so friendly and helpful thank you so much!
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February 2023 by Sohrab Rashid
My wife and I just finished a great ride on e-bikes to Avila Beach. My wife’s bike got a flat and Bill was there in no time to swap out her bike and we were on our way. He gave us credit for the extra time, and we definitely got the bug for this type of bike. Super happy with the experience.
