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“Good customer service, were back with me the next day with more information. Their business is distributing eco-friendly food service packaging, products difficult to find. They deliver and will sell over the counter before 2:00PM.”
“I walked in to the Yulupa UPS store today and I was greeted by Derek, what can I say, this man does it all. With a busy line, Derek occasionally walked over to me to see if I was doing ok. Derek’s customer service is beyond the 10 rating I can give. Being in customer service for over 15 years its good to see such an amazing job. You rock Derek.”
8:30AM - 6:30PM
2661-A Santa Rosa Ave, Santa Rosa
Shipping Centers
“Super store. Friendly, knowledgeable staff who are efficient always, even when they are busy. Have referred a lot of people there. Always my first choice when I need their services”
“Because I am disabled with mobility issues, I wouldn't have been able to get into this place without the assistance of my caregiver. There's no adjacent parking close by. The front door is difficult to open with no disabled access button. I'd go elsewhere, given the chance. This is a bad location, even for "normies," due to the parking situation...”
“Fast, courteous, and efficient service at this print and ship center. Sean was especially helpful and went out of his way to help me. Their print and go service is very convenient, they have great prices on packing materials, and they are right next door to Starbucks with easy parking.”
“I've been going here for over 15 years, the owner is really nice and very helpful with everything in the store.
I like to go here to get anything notarized, make copies, use the computer /whatever I need to do-this is where I Go”
“I visited yesterday with an urgent need to print and ship something. Greg was incredibly helpful from start to finish, showing remarkable patience and providing top-notch customer service. He didn't just meet my expectations; he exceeded them by going the extra mile to find some additional information I needed for my shipment. Thanks to his assistance, I left feeling grateful and satisfied with the service I received.”
“These folks are great. Extremely helpful. Had the privilege of working with a young man named Carter. I highly recommend this location. Nice folks. Great service.”
“Went in to turn in my passport documents without an appointment, and the wonderful people working there were able to do my application anyway. I am very thankful they were able to take the time to sign all the documents needed to submit for my passport, when they could have told me to come back another day. A+ service!”
“The store manager Jaime is absolutely brilliant. The patience this man conveys is mesmerizing and his friendly attention and response a true game changer. The store is clean, well-lit, beautifully stocked, the copiers always work, and the internet is reliable. Keep doing you, Jaime!”
“The Glen Ellen post office and its staff are a great benefit to those of us who live here. I have been there easily 250+ times over the past 10 years, and used most services eg packages of all sizes, delivery times from urgent to not, packing help needed or not, domestic and international. The staff is polite, friendly (and knows locals' first names), and knowledgeable. They also care about your money: if there is a particular type of envelope for overnight or other expedited service that will get it there at roughly the same time as a different one sized the same, they let you know before you commit to the more costly one because you were not aware. You are a person to them, not a transaction. The facility is clean. Closing time, to them, means you can walk in the door at precisely that time and they take care of you; no "that would take 10 minutes and we are now closed." We keep a p.o. box there, and they have a terrific and very easy system to get your packages if over-sized and unable to fit in your box: with no assistance needed, so can do by yourself on weekends as well, speedily. Lots of parking in a dedicated lot right there. And an outdoor drive-through mailbox: you pull your car up, open your driver's side window, drop whatever you are mailing into the secure box, then be on your way without having even exited the car. I almost never post reviews. But when I saw this rating I was taken aback. It very simply does not reflect whatsoever how people around here feel, in fact the it's opposite. Every post office should operate like this one does, and we are lucky to have it.”
“The United States Postal Service is awesome! Great service, timely accurate delivery at great prices. You really appreciate this service after living in countries without a good national postal service.”
“First time customer at this location, but all I can say is- Anthony. The narrative screaming young people don't want to work let alone work hard haven't met young workers like Anthony. This dude is ?! He was EXTREMELY knowledgeable top to bottom (I brought in an online purchase to return/ship and needed a shipping label the company had provided me printed, as we don't have one at home.) I was in and out in less than 5 minutes. He talked me through the process step by step and knew exactly what he was doing. Highly suggest if you need competent, quick help ask for Anthony! Thanks Anthony! (Anthony's boss/manager should highly consider giving this man a raise ??)”
“Going to the post office is not always a preferred task, but Ellen and her team at this location make it easy. They are friendly, professional, knowledgeable and patient. No one likes to wait a long time, but sometimes we just have to. Please be kind to them.”
10AM - 12PM 1 - 5PM
502 E Cotati Ave, Cotati
Shipping Centers
“I've been to 3.5 star USPS locations. This is not one. The temperature inside was good, people were friendly, line moved fast. First good USPS experience in a long time.”
“Absolutely great service since new management took over. Wonderful and helpful people. Many other services like notary, faxing, copiers plus they have some “desk supplies” like folders, cards, envelopes. Starbucks and Burger King walking distance! ???”
“PASSPORT SERVICES
We have been getting US passports for 20+ years here in Sonoma County. This was the best experience! Not only was I able to get an appt THE NEXT DAY, but the service was on-time, quick and very friendly. Still amazes me that I have to write I check!”
“The staff is always so friendly here. What's the password for the Wi-Fi again? Sometimes I have to open up my laptop to check emails after sending things. Thank you!”
“Sam at FedEx Office Petaluma delivered a fairly large print job on what seemed to be a very busy day of orders with not enough staff. He gave me several status updates throughout the day, as he knew I had a pressing deadline. I hope they are able to hire more staff to support this hard-working team as they seem to be receiving an overwhelming number of in-person and online daily orders. Thank you to Sam for his professionalism and reliability!”
“Never had a bad experience here. Marie does a great job and she’s always got a good attitude even when the job is obviously stressful! Thankful to have her help me with packages & find a way when the problem at hand might be tough”
“There was such a great experience because a nice and beautiful lady with gray hair and bob haircut helped me with no hesitation with something I always had issues when my parcels were not delivered because of a typo in address and they were sent back even when I had envelopes and magazines. Well, long story short - thank you very much!”
“Fast, professional and excellent service. We had tried to ship out a large chandelier at a few other UPS stores including in Sonoma Valley (95476) and San Rafael. Neither store would ship it. We went to other shipment stores and were quoted very high prices. The Chandelier wasn't heavy but it was large. Not only were we quoted a price that was 75% less than at other places (Roughly, we paid $250 rather than quotes as high as $1,000), but the package arrived only a few days later and in perfect condition. It had to go from CA to IL. Everyone was happy. I will be traveling out of Sonoma Valley to this store in Petaluma for my future shipment needs.”
“Love everyone there. All the staff that work there and keep the mail flowing, deserve the utmost respect. And I appreciate going to get my mail for myself and my wife!”
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“I always go to the Petaluma Staples store, because I know that Brenda will steer me in the right direction. I needed a new printer for work, and she helped me pick out the best printer for my needs.”