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March 2024 by Eddy De La Cruz
Update: 03/14/24Went in today, and received great customer service from Victor. I'd like to highlight Victor and Nathalie as two of the best employees at this location. I'd recommend either of them to train the other staff members on customer service. They go above and beyond for the customers and make sure you are taken care of. 4 stars from 3 stars.03/12/24:I have been to this location more than a few times, and I held off on reviewing it to give them the benefit of the doubt.While I understand working at UPS is not the happiest way to spend your time, the majority of the staff seems upset to be there.More than once, while I was being helped, staff openly had conversations about customers calling them dumb and things of that nature.I do want to mention that some of the staff is cordial and seems to enjoy helping customers. Moreover, they offer a variety of services and have packing materials for sale in case you need it.I will continue to come into the store and update my review over time. I notice the owner of this location responds to reviews with feedback and comments. I am hopeful that I will be able to give this location 5 stars in the near future.In the interim, I am leaving this review while being as objective and unbiased as feasible, having only made first-hand observations known through this review and not calling out individual employees by name.
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March 2024 by Darrell Davis,JR
If this store isn't your one stop shop for all of your shipping/postal needs you're really doing yourself a disservice. Customer service and pricing are top notch. ?
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February 2024 by Gina Marie C
This UPS store in particular on California in Pasadena is efficient, reliable and the employees are knowledgeable as well as friendly. There is a different UPS store closer to my home that I avoid bc it does not compare.
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February 2024 by Mister A
Everyone there is so nice and friendly! They seem like they genuinely enjoy being there and helping the customers. If you need help they help you. It's the only UPS store I will go to in Pasadena! Those who know know! This is the UPS store you want to go to !
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January 2024 by Sekhar Muddana
Quick and friendly staff
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December 2023 by B
Is anyone else getting charge on their account associated with this address???
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October 2023 by Gerrian Wuts
UPS store on Fair Oaks, excellent service. The manager- Nevine is knowledgeable, efficient, and such a hard worker. So glad I can go there for my mail and notary. Thank you Nevine for always being helpful.
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August 2023 by Yumi K.
Great customer service. Want to help attitude I experienced at this store is rare in common UpS store I have been.
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May 2023 by Rhode Club
Victor was so kind and helpful! Thank you so much for making my printing and shipping effortless. He even took my usps package for me
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May 2023 by Wayne G.
I needed to send some items for work but been having some issues with the department and understanding the current situation. When I visited this UPS Store the clerk explained everything I needed to know about my return. I was provided with more information that the person at the dept from my own job could tell me. With some details missing and me not spending any of my personal money for work. The clerk mentioned where I could find some boxes for free so I could send out the package. The clerk was very helpful although I wasn't able to complete my task. Parking: small private lotVERDICT: one and done
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February 2023 by Autumn Grieder
Paid an insane amount of money to ship a court document overnight. It needed to be delivered on time, or I’d lose 11,000 dollars. They lost my documents for nearly a month. I lost the 11,000 dollars because my court filing did not arrive on time. I’ve been promised a refund since UPS messed up, but the refund never comes. It’s been a month now, and it looks like they’re just never going to refund me. Don’t trust this location with valuable or important things. They’ll take your money, and literally not deliver.
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February 2023 by Susan F
I use this store almost weekly. The staff are very friendly, very hard working, skilled and very helpful. 5+++ Stars!!!
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February 2023 by Carole K.
I already had my Amazon return QR code. The male employee was so rude. He said "where is your original box?" I said I did not have it. He replied you cant return this because they are used. I replied Amazon had ok'd the return after I talked to them. He kept arguing with me as if he was an Amazon employee. Unbelievably bad customer service
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January 2023 by Tanvi P.
I actually think this place is a very good version of the UPS store. Their staff has always been friendly when I'm there, even if there is a wait. The store is small but in an easy location to access and well laid out inside. There is free parking in the lot and the drop offs are easy. Avoid rush hour times though.
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January 2023 by Chris Gonzalez
Great costumer service great employees!
