Restoration Hardware (RH) Pasadena is a store that offers aspirational and high-quality furniture and home-wares. Visitors are greeted with beautiful textiles, incredibly comfortable couches, and lounge chairs that invite relaxation and even napping. The merchandise looks and feels expensive, reflecting their focus on durability and comfort. While prices are on the higher side, the furniture is built to last and designed to be extremely comfortable, making it a worthwhile investment for many. Customers can expect customized sofas to be delivered within a few weeks if they spend around five to seven thousand dollars, and these pieces are often considered the most comfortable in their homes. The store’s staff is consistently friendly and eager to assist, regardless of attire or background. Customers report receiving genuine help and having their questions answered thoroughly. Many have purchased small gifts and have found the quality of products, including bathroom towels that last for over a decade, to be impressive. The store's interior design services are also praised, with helpful staff creating virtual renderings that help clients visualize how furniture will look in their homes. While some reviews mention mixed experiences with customer service—such as feeling like a nuisance or encountering less friendly staff at other locations—RH Pasadena staff, especially the manager and designers, are described as friendly, patient, and attentive. Overall, RH Pasadena is seen as a place where customers can find beautiful, durable, and comfortable furniture worth the investment, despite the higher prices.
