Sporting Goods in Palo Alto, CA

“The staff at Patagonia Palo Alto are absolute all stars! They went above and beyond to get me the jacket I was looking for (seriously ABOVE AND BEYOND!!!) and made sure that I had the jacket before traveling east for a wedding <24 hrs later. Special shoutout to Thomas who was incredibly kind and action oriented.”

“Sonja went above and beyond to be helpful after an insane debacle with Keen Central. Basically, Keen had a batch of Versacore in the color Primose/Alloy size 6.5 that were mislabeled/missized which they vehemently denied was possible. 3 pairs and 6 Keen people later I gave up being treated poorly (Keen Central not Palo Alto store) and called the Palo Alto store. Sonja took time to measure the shoes to help confirm that the pair of 6.5's they had in stock in a different color were indeed smaller and true to size. She then held the shoes until I could arrange to be in the area to try them on and buy them. An associate validated that the shoes I had received were indeed bigger than they should have been and measured my feet and explained the measurements to me.
Sonja was so nice and apologized for all I went thru and expressed that this was very atypical. She encouraged me to try on different styles to explore fit. She was very knowledgeable about all of the shoes I tried on and Keens as a company. Ultimately She helped me get a pair of appropriately sized Versacore in a different color for very close to the sale price from what I had ordered from Keen.
She even was so kind that she found a pair of colored laces to make the replacement pair closer to the color I had been hoping for.
If you are anywhere close to Palo Alto deal directly with the Keen Garage versus online.”

“We had exceptional assistance with some items we wanted to change (for smaller sizes) after receiving them as gifts. They had good suggestions if they did not have the exact item in stock.”

“Paulina was incredibly kind, knowledgeable, and helpful. She helped me pick out items for an upcoming event and offered great insight and suggestions, patiently answering my questions and explaining differences between each of the products/colors I was considering. Excellent customer service - thank you Paulina and Vuori!”

“I go to this shop for all my tennis needs and always have an outstanding experience! The staff is incredibly knowledgeable and friendly, helping me select the perfect racquet, modify the tension of my strings, and even give some wise advise for my tennis elbow. I appreciate the attention to detail in their customer service. Highly recommend this shop to anyone, whether you're a beginner or seasoned player!”

“Gabe and the team did a fantastic job w selling us our new Peloton treadmill. We couldn’t be happier w it. It’s like running on a cloud!!! I use it nearly every day!”

“The North Face store in Palo Alto is a remarkable destination for outdoor enthusiasts and fashion-conscious shoppers alike. Nestled in the heart of Silicon Valley, this retail gem offers an extensive range of high-quality outdoor gear, apparel, and accessories, making it a must-visit for anyone looking to embrace the great outdoors or simply elevate their everyday wardrobe.

Upon entering the store, customers are greeted by a warm and inviting atmosphere. The layout is spacious, with well-organized sections for various activities such as hiking, climbing, skiing, and casual wear. The store is adorned with stunning visuals of breathtaking landscapes and adventure scenes, instantly inspiring visitors to embark on their next journey. The knowledgeable and friendly staff members are always on hand to assist, providing personalized recommendations based on individual needs and preferences. Their expertise in outdoor activities truly enhances the shopping experience, as they can share valuable insights into the different products available.

One of the standout features of the North Face Palo Alto store is its impressive selection of gear. From durable jackets and insulated parkas to moisture-wicking base layers and rugged footwear, the variety is exceptional. The products are made with innovative materials and cutting-edge technology, ensuring that customers are equipped to handle any adventure, no matter the weather conditions. The store also offers a range of eco-friendly options, reflecting The North Face's commitment to sustainability—a vital aspect for many outdoor enthusiasts today.

In addition to clothing and gear, the store boasts an array of accessories and lifestyle products. From stylish backpacks and sleeping bags to trendy hats and gloves, there’s something for everyone. The North Face Palo Alto also features a selection of high-performance gear for extreme sports, catering to both seasoned adventurers and those just starting out.

Another highlight of this location is the community engagement that The North Face fosters. The store often hosts events, workshops, and talks, creating a space for customers to connect with like-minded individuals who share a passion for the outdoors. These events not only educate participants about outdoor skills but also promote conservation efforts and inspire a collective commitment to preserving nature.

The North Face Palo Alto also excels in its customer service. The staff is attentive and genuinely interested in helping customers find the right products for their adventures. Their willingness to go the extra mile, whether it’s providing a fitting consultation or sharing personal experiences, sets this store apart from others.

In conclusion, The North Face store in Palo Alto is more than just a retail space; it’s a hub for adventure, community, and sustainability. Whether you're an avid hiker, a casual weekend warrior, or simply someone who appreciates quality outdoor apparel, this store has something to offer. With its exceptional product range, knowledgeable staff, and commitment to community engagement, the North Face Palo Alto is a true standout in the world of outdoor retail. A visit here is sure to inspire your next adventure and equip you with everything you need to explore the great outdoors in style and comfort.”

“A well-managed Arc’teryx store with attentive service. One of the few stores to carry Veilance pieces. There always seem to be attractive and sparse displays but many more sizes in the back.

A pleasant shopping experience. The most comfortable, lightweight and functional outdoor clothing I’ve found.

The Veilance line is appropriate for urban wear, with Japanese styling. Often simple and oversized, occasionally elegant, always without a logo.

The manager helped us recently, and she was simply excellent.”

“? Visited Victoria's Secret and had an amazing experience! The staff were incredibly friendly and helpful, making my shopping trip enjoyable. The Bombshell perfume is an absolute gem - the scent is captivating and long-lasting. The clothing collection is stylish and comfortable. Overall, a fantastic store with top-notch products and a welcoming atmosphere! ?️?”

“Everyone in store was super helpful and nice when my family and I were browsing last week. Bonnie went above and beyond to ensure I got the correct items I was searching for!! So excited to use them to help with my migraines”

“I just brought home a Trek FX 2 Disk Stagger Gen 3 from Summit Bicycles in Palo Alto. Alain was great. He lifted multiple bikes off of an upper rack for me to try out. He let me ride each one. Alain wanted to make sure that I was getting the bike that felt just right to me. He was so knowledgeable, patient and friendly. I bought it around 4:30 pm on a Monday. I had some things I wanted added to the bike and I wanted different tires. Alain told me the bike would be ready the next day, Tuesday, in the afternoon. I told him the traffic would be terrible in the afternoon and that Wednesday morning would be fine with me. He surprised me and got the bike ready for pickup on Tuesday at 11:30 am. Such fantastic customer service! I couldn't be happier. I would really recommend Summit Bicycles in Palo Alto.”

“I didn’t buy anything, but the employees were very helpful! They didn’t pressure me to buy anything and gave me information about discounts and such that I may be eligible for even after it became apparent I was going to buy something online instead of in store.”