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July 2024 by Cuba Oaks
This review is for George, I scoured the web to find my mum's favorite mug that had chipped and tracked down the collection it originated from to this store (she bought the mug initially in Thousand Oaks). George kindly shipped us four mugs and saved the day!! Such a lovely human and a delight to work with, thank you for your effort! <3
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April 2024 by Nikhila Lavu
Very similar to other reviews here, we had a terrible experience ordering through this store trade partner- Linda Valenti1. When placing the order (and in all subsequent comms), Linda confirmed that our order had white glove delivery2. The delivery team dropped our chairs unscheduled and at a wrong house in rain3. Reached out to the store and Linda over 10 times now and there has been no response on when the damaged chairs will be picked up. Because of how the order was placed, PB corporate is refusing to help out.Will never shop here again
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April 2024 by Vic Lee
Bought a rug from the store in Burlingame and it was delivered by a crew who simply put it in front is the door steps by the sidewalk !!!!!! No ring in the doorbell or knock in the door (which has a knocker too)!!!! Just threw it down and left!! It could have been stolen and thank God it wasn’t raining.Last time I’ll shop at your store!
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February 2024 by J C
At the end of the day, the table looks good so I guess I got what I want. However, the process has been unimpressive for a higher end store. To start I waited 90 minutes to get helped until I walked up to an employee and essentially said “I’d like to buy that table.” When I was buying the item the salesman told me while doing white glove service was an option, it was really easy to put together so I really didn’t need to do it and can have it shipped, so I let him talk me out of white glove service. While I don’t mind saving money, it would have been worth mentioning that the table came in a 115 pound box. Thankfully I’m strong enough to move it but I feel like his definition of easy was a bit unreasonable.The item just got shipped and while overall it looks good, I saw a few problems. First, one of the washers was the wrong size so I have to wait for another one that won’t get in for 7 to 10 business days. Second, there were a few scratches on the table. Not enough to make me return it, but definitely annoying all things considered.
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December 2023 by Lucas Freitas-Groff
Terrible service.
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November 2023 by S S
in store experience was not great. The design consultants are under staffed. Team wasn’t able to complete our order. We waited for 1+ week and no update…
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November 2023 by Nat Aispuro
Good customer service.
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November 2023 by Myron L.
This was my first time at this store and we were looking at sofas, and after looking at what was available downstairs we proceeded upstairs to see what other options they had. I was accompanied by my two little ones and there were totally excited to be in the store, sitting on the sofas, the chairs, etc. While upstairs my kids decided to try out the bed, and laid on it, and one of the associates told them to not lay on it because it apparently took them a long time to setup the pillows, comforter, decor, etc. Wow, are you kidding me? Don't put the bed on display if you don't want people to lay on it. They'd might as well tell people to not sit on the sofas. So lessons learned, don't come here.
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November 2023 by S YeS
in store experience was not great. The design consultants are under staffed. Team wasn’t able to complete our order. We waited for 1+ week and no update…
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November 2023 by zoe c.
We tried to return a basket here as it turned out too big, and the staff who was supposed to help us was rude, condescending and doesn't know his own company policy. I told him I called customer service a day before and they gave me a return label with a refund 60 dollars less than what I originally paid. I understand the original shipping ($30) is non refundable but then what is the other $30 dollars? I'm guessing they are charging for the return shipping so I wanted to just return to store. The man however, refused to take it in because he said I already called customer service and they'd sent me the label. He was unwilling to help us cancel the label or print out the label, and he assure us there would NEVER be a return shipping charge with a sneer. When I asked what the missing $30 dollars was for then, he said I must have used a promotion or coupon. I told him I didn't, and he sneered again and said "I'm not trying to argue with you Mam. It just says so on the computer" which is nonsense. He clearly didn't know what he was looking at. Anyway since he didn't want to help us we just send it back through mail and bought another smaller size basket. When refund came in it was $30 dollars less so I called customer service again. After half an hour's investigation they decided it was the return shipping charge, and refused to waive it even though I purchased a smaller one which is basically an exchange. I'm horrified by the terrible customer service both at the store and on the phone.
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October 2023 by Cindy Starkey
Loved this place!
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October 2023 by Charlotte Tucker
This is always a favorite place to shop.
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October 2023 by demmyd1
Why can't I be rich?
Id live here!
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September 2023 by Gary Chow
Showcase of all things pottery barn style. Furniture is fashionable, stylish and trendy but often built to mediocre standards. If you buy into the style, you can give your living area a contemporary, cool-right-now look, but like most fashion, the pieces won't be something you hand down, but rather sell in a few years on Facebook. Drawers in the vanities are stiff and the slow close mechanism often stops the drawer from closing entirely. External "wood" finishes look nice but often feel artificial if not downright plastic-y. Wooden chairs, soft goods and accessories generally fare better.
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August 2023 by Sir Zed
The store was beautiful the service was not, very hard to even get acknowledged let alone helped. Jill seemed too busy with here own agenda to care. Couldn’t be bothered to help me find what I was looking for and sent me upstairs to find it then proceeded to make phone calls. She was very rude, curt & not friendly at all. I was shocked she even worked there as my past PB experiences have never been this bad.
