“The workers here were very helpful when the systems were a little slow. They provided good advice for me to return a warranty claim without having to pay for anything.”
“Only been here once, Sat 2/24, and was impressed. Arrived with my huge return box and forgot my label! The guy at the counter assured me I could try emailing it to their store email. I tried and that didn’t work - ran into an Amazon pw wall. He suggested I try again directly sending it from Amazon. I tried that several different ways to no avail, and was about to give up and go home and return with the label. He offered to look at it, and patiently navigated all the screens to get it done. Voila. I was already late to my nephew’s party and I was so grateful for this guy’s kindness - I ended up getting to my nephew’s event at the perfect time. It was my screw up and he made it all work. Thanks y’all.”
9:30AM - 5:30PM
2625 Middlefield Rd, Palo Alto“Had a recent easy-peasy Amazon return drop-off. In and out in less than a minute. Plus they handle my Chairish Drop-Off-and-Go orders. These take a bit more time, but they get the job done and the items (often large and/or breakable) arrive in perfect condition.”
“The Greenmail folks are kind and neighborly, much more "human" than the UPS stores in the area (avoid the grumpies at the T&C UPS store). They go out of their way to be helpful, and it's family owned and operated. Great service!”