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“Great experience purchasing pillows. Kyle is very knowledgable and helpful, and allows you quiet time to test out the product. Definitely recommend. I also have a sleep number bed for 8 years and love it.”
“I was here today to look for a sofa and this store is big. All the furniture is upstairs and all the smaller items are downstairs. While upstairs, we were trying out all the different sofa collections, and in multiple occasions had multiple sales reps come over to see if I had any questions, and to check in to ensures I was doing okay. While speaking to the sales reps, they were very knowledgeable, courteous, and nice. I was able to find a potential sofa with their help. All in all, I had a good experience with the friendly and helpful people here.”
“I'm surprised to see some negative reviews for this location. My family and I went to PBK a little over a week ago and had a pleasant experience.
My little one and I absolutely love Hello Kitty and went in to check out their Hello Kitty back to school line. They had a really nice selection of backpacks, lunch bags, water bottles, etc. and it was a plus that they happened to be on sale.
Another plus is that their backpacks come in different sizes. We were able to get a size small which was perfect for my little one just starting school.
We were helped by Lorena who was friendly and provided excellent customer service. My little one was ecstatic with her new Hello Kitty back to school gear!”
“Bought an Eames office chair, found out it was too short and had to return it....but I live hundreds of miles from the Palo Alto store.....when I started the return process, Chris, the assistant manager, was very helpful and arranged to have the chair picked up, then helped with the refund, which was complete, including the shipping charges.....my experience was excellent and recommend Chris if you're going to DWR in Palo Alto.”
“This review is for George, I scoured the web to find my mum's favorite mug that had chipped and tracked down the collection it originated from to this store (she bought the mug initially in Thousand Oaks). George kindly shipped us four mugs and saved the day!! Such a lovely human and a delight to work with, thank you for your effort! <3”
“I have bought lots of different items at the store off and on, but recently we bought family room chairs and a coffee table and end tables. Our experience was great and we love the furniture we bought. We also appreciate the sales staff, who are extremely helpful. I love going in to the store spontaneously and finding something that would look just perfect in our house. I have no complaints with the quality or the workmanship of the items we have purchased. It's one of the few furniture stores where we can actually walk in and shop, so it's definitely five stars for me.”
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“Great 5 star approved excellent service. Chris Everson was welcoming, knowledgeable, informative and kind. Hope he’s still working there when I buy another bed.”