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“I took my elderly mother with me to pick up her exciting new Airpod Pro 2 which are going to have a new clinical grade hearing aid function for the first time. My mother's increasingly worse hearing problems have greatly decreased her quality of life and well being so I'm so excited and thankful that Apple has added this life changing feature. I hope it works when the firmware gets rolled out soon!
I am here to thank Apple and encourage them to continue creating these solutions that help improve quality of life for so many, but I'm also here to equally say how wonderful the Apple employee named Kaho was to me and my mother. Kaho was helping us pair the new Airpods but as I suspected they would cause problems, my mother's old ipad and old iphone were not making that simple. Not only did Kaho and Jeff solve our pairing issues but they made the experience truly wonderful. Kaho turned out to be Japanese like me and my mother and switched to Japanese for my mom who does not understand English very well and Kaho instinctively talked loud enough as well for my mother to hear her and talking to Kaho made my mother smile. Most people ignore people who can't hear and will talk to the one who can, but Kaho went out of her way to engage in conversation with my mother. Kaho was truly a Godsend to us! Jeff was also incredible and while Kaho had to help others, he filled in seamlessly and they successfully got the new Airpods connected for us while also being very pleasant. Now we just can't wait for the new hearing aid firmware to be released in a few days hopefully!”
“Excellent costumer service from Ana and Travis. After a frustrating unfriendly experience from the nearby Verizon store, we came to T mobile and purchased a stand alone plan for an Apple Watch for $20/month no contract (if we had T mobile for our cell it would have been $10/month). They mentioned a lot of people come here for stand alone plan for smart watch (which makes sense since ATT's stand alone plan had very limited data while T mobile was unlimited and Verizon turned out to not even have a stand alone plan).”
“We stopped by today to get information on a plan for 2 lines, and DIEGO was theeeeeee best! Thank you for having professional and helpful staff! It's definitely a difference from my stop before here at a Verizon on El Camino, I believe.
I hope we can make our transfer soon!”
Open 24 hours
401 Waverley St, Palo Alto
Electronics
“I come once a week San Francisco to help out friend around corner from this place. Very time I come in been also friendly good attitude. So I can say they do work hard for there money. So if you live around here you all know. So thanks 7/11 employee's.”
11AM - 6PM
Palo Alto
Electronics
“This is the only location I was able to find the 512gb Galaxy S23 Ultra. They had 1, in the time-lock safe, so I waited for it and was able to take my trade-in with me to do the data transfer and migration.The folks who helped me were friendly and polite, and were happy when I solved one of their crossword clues...This is the place you want to go for your business' wireless needs.”
Open 24 hours
708 Colorado Ave, Palo Alto
Electronics
“Tony you made my trip to Palo Alto perfect. Thanks to your kindness and warm smile, I was able to purchase the items I needed with great pleasure. I was especially impressed by your sense and kindness during my second visit. Thanks to you, I will remember this place with great fondness, and next time I visit Google again, I will look for accommodations here and come to your store.”
Electronics
Electronics
Electronics
Electronics
Electronics
“Our experience with Jojo was absolutely wonderful! He was incredibly helpful and genuinely nice, providing exceptional customer service throughout. He patiently answered all our questions and guided us in making the best choices. We had a great time chatting with him, which made the whole experience even more enjoyable. We truly appreciate all his help!”