-
December 2023 by Nathan S
I don’t know why apple still keep this location open once they have another one in Stanford shopping mall just one mile away ?they are very slow and their rent is so high ! If you’d hear which they will close this location for good next year then don’t freak out because it doesn’t make sense economically! I give them 5 stars cause they still paying high rent and employees to give us services ?it’s adorable!
-
December 2023 by Kaetyng C.
SHOUTOUT TO ERIC!Apple stores are a hit or miss depending on the employees you end up working with if you're going there for a Genius Bar appointment.Last year when I had issues with my iMac, I went to the Apple Stanford location a few miles away and I had a terrible experience because of the experience with the Genius Bar employee. I decided to take a chance on this location praying for a better experience. Eric is seriously such a god send and I hope this store is compensating him enough to get him to stay. Apple is so lucky to have him. Having good experiences build customer loyalty and just my experience with him made my entire week. I was having issues with both my new MacBook Pro not booting up and issues redownloading my OS on my 2015 MacBook (don't ask me how I accidentally deleted my entire OS). He worked with us for around an hour getting the OS back on my old laptop because there are software issues with the old operating system. He tried 3 different ways of doing it and finally got it to work. The brand new laptop just wouldn't boot up regardless of what he tried so that had to get serviced. I also asked him stupid opinion based questions that he was very thoughtful answering and was very patient with me. When you're talking to him, you can tell he's knowledgeable and able to troubleshoot both software and hardware issues. I just feel really lucky to have had him as my Genius Bar consultant.
-
December 2023 by K M.
Great service coming in for a reserved pickup. Went straight in and asked the first person I saw and was directed to help right away. In and out in 5 mins and made a quick new purchase along the way by recommendation from staff. Easy parking in the public lots 2 min walk away.
-
November 2023 by Kyle S.
I made an appointment and arrived a few minutes early to check in. I checked in and went to wait where the greeter told me to sit. I sat for 25 minutes and nobody came to tell me they'd be right with me, or ask me if I had been helped, or anything. 5 employees stood a few feet away from me chatting. Another 2 stood chatting across the store on the other side of the genius bar. The store didn't appear to be understaffed but I don't know if every employee is part of the genius bar. If they were understaffed, as I know many places are, all they had to do was let me know. I have always had great service at this location but today was disappointing. I came during my lunch hour and eventually had to leave without ever having had any contact with any employee. I will make an appointment at another location and hope to get better service there.
-
November 2023 by Navpreet Randhawa
Rude people. Told us it’d be a few minutes before someone can help us. Then proceeded to make us wait 45 mins. Finally when someone came to help us, they told us that since they are closing in 20 mins they can’t help us.Better to just buy online. Apple online customer support is far better.
-
October 2023 by RJ Moore
Always a seamless experience when visiting this Apple Store, considering the large # of patrons who stop by. Shout-out to Michaela for her help getting me to where I needed to be. A+ for the professionalism, the kindness, and the top-tier Apple knowledge.
-
October 2023 by Ajay B
Store was amazing, as usual Apple store standards.Was too busy for a weekday, probably typical of this location - but took 15+ minutes to pickup something I ordered ahead of time.
-
October 2023 by Tiffani K.
This Apple Store is super huge. With 6 actual real trees growing inside. Probably got like 20 employees or more working here. It's very big... enough said.
-
September 2023 by Hien Truong
Very nice and clean store with all Apple products to purchase. Good customer service.
-
September 2023 by Senthil Kumar
No doubt, one of the best Apple Store outlets. Top notch service and efficient staff. Trade-in was very quick with my old iPad and laptop have been sold it. A large shop and getting ready for iPhone 15 launch ;)
-
September 2023 by David Fontaine
DO NOT order anything here, only buy it if it is in stock. Employee repeatedly gave me bad information, eventually said a non-customized model that was out of stock could "be here in 2 days" and later confirmed EXACTLY 2 days. It turned out exactly 2 meant 2-6 and "here" meant my home, not in-store pickup. I had no option to redirect the shipment to a safe location until FedEx had possession of it and the employee did not know how to cancel the order. I canceled online later.
-
August 2023 by Malcolm Rochette
Waited 1 hour to pick up an order, I arrived on time for the pickup window but they weren’t ready. After one hour of waiting they told me they couldn’t give me my order even though they had the exact same computer in store. So they made me cancel my order, and placed another order for the same computer that was more expensive. I canceled everything and went to a different Apple Store. This is probably the worst user experience a company could offer when you buy a $2.000 computer.
-
July 2023 by Victor Rodriguez
I received excellent support from Daniel at Apple’s Genius Bar in Palo Alto. He quickly resolved my iPhone screen issue and went above and beyond to ensure the speaker got fixed despite being out of warranty. If you visit this location, I highly recommend seeking Daniel’s assistance. Thanks, Daniel!
-
June 2023 by Soyoung Park
This was my favorite Apple Store till today. Unfortunately, I feel their customer problem solving was so poor and their attitude was arrogant. As a royal customer of Apple like all others, the feeling of betrayal was overwhelming, and want to avoid this store by all means.
-
June 2023 by Anirudh Koul
Visiting Apple Store is like visiting a museum of modern art. Plus they have a lush free mini forest inside. Genius bars here at efficient, with pre-scheduled appointments which I highly recommend taking. The only con is finding parking, but that’s Palo Alto for you.
