The O'Reilly Auto Parts store on Manor Drive in Pacifica is frequently praised for its exceptional customer service. Multiple reviews highlight staff members who are polite, helpful, very knowledgeable, and consistently have the customer's best interest at heart. Specific examples include representatives providing awesome, above-and-beyond service to diagnose and replace a battery and check an alternator. Another customer noted that after another location could not solve their problem, the Pacifica staff resolved it right away, making it worth driving the extra miles. Assistance is readily offered, with staff proactively helping customers find hard-to-find parts, like specific wiper blades, retrieved from the back. The service is described as refreshingly courteous, with staff providing honest, helpful advice—such as checking an oil level without pushing an unnecessary sale—which customers find remarkably trustworthy. The store offers various services, including free battery testing, wiper blade and bulb installation, Check Engine light testing, and a free Loaner Tool program.
