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“The rep at this store, julio was very helpful and did a phenomenal job answering all my questions professionally. For now on I’m recommending friends and family that have cricket to get helped by julio.”
“The manager here named Irene is so professional and efficient. She won't sell you anything you don't need not like other representatives at different locations. I can't speak Chinese but I like to come to this location for her. Here's no waiting line, you can be assisted right away. Highly recommend this location just because of Irene!!!!! She's the best!!!!!”
“Padam provided exceptional service. He was knowledgeable, patient, and went above and beyond to ensure all my questions were answered and my needs were met. His professionalism and friendly demeanor made the experience enjoyable. I highly recommend seeking Padam's assistance for any AT&T inquiries.”
“Mauricio really helped us out! Our camera glass was broken and he was able to replace it in 30 minutes for $90. He also cleaned our phone free of charge and gave us a screen protector. Thank you!”
“Robert, at Millbrae Verizon, was very professional, solved problems, and was a very supportive person with whom it was very easy to work! Thank you, Verizon. Thank you, Robert. Kathie”
“Just came today because I had issues with YouTube. Since the day before I couldn’t figure out why I couldn’t get on YouTube videos. I’m so glad that I came in to Cricket in San Bruno to seek help. Karina helped me and the other customer that have the same problem. Thanks to her I can see my videos again! Karina is the best!!!!”
“Ohh my goodness i cannot believe i be here with my friend which is a manager on the Store at cricket and he was super nice with me ohh my goodness i can recommend him every time you guys come to buy him phones he's very nice Guy i appreciate you helping me for Family plans thank you very much my friend”
“Mauricio ( I hope I spelled his name correctly) came to my place of work this past Tuesday 12/19/23, to fix the fractured front of my phone. I have to say in 25 years I managed to not damage my phone. This man was on time, assessed what needed to be done and said, " this should take about 30 minutes."This sounds strange as I write it, but handing your phone over to someone is a big deal! Mauricio handled my phone as if he understood my concern, and was finished in 20 minutes. Prompt, knowledgeable, careful and professional! What more can one ask for.....”
“Store manager Zhao has a very good service attitude and patiently helped us solve the mobile phone problem. Thank you Mr. Zhao. If any friends need to deal with cell phone matters in the future, they will definitely recommend this store.”
“I had an excellent experience, the service was awesome, thanks guys. I loved my old phone so much that i decided to get another LG but this time i got an upgrade to the old one, not only it was less compare to what the other carriers wanted for it. I'm absolutely happy with my choice.”
“Boost company sent me there for a new SIM card, my new phone was not working, the amazing professional young man was what one needs when asking for help. Thank you!!!”
“Great place for phone accessories at a good price and if you need to unlocked your phone this is the place to try have a similar issue and had my phone unlocked again”
“Shout out to Jade C. at Burlingame AT&T store. He was absolutely awesome in helping to resolve an unlock issue while also balancing assisting other customers. He even checked to ensure eSIM was working properly, too. BIG thanks!”
“Jason knows his stuff.
This is a review of a visit from a few years ago.
I was shopping around for Wireless Internet (WISP) and stopped by the store to ask some questions about Verizon's Wireless Home Internet Service.
Jason Gobbell was the person I interacted with.
Despite the Home Internet service was not something I could just purchase from the store (has to be online ordered), Jason was still incredibly helpful in answering all my questions regarding the service.
Jason was incredibly knowledgeable in both the technical aspects of the service and the billing/account side of the service.
Even though I wasn't able to purchase anything, my interaction with Jason was impressive enough that I took his card and wrote a quick note on my phone, which I happened to stumble across again today and reminded me to leave this review.”
“Sam fixed the damaged digitizer due to water damage on my iPhone X in 20 minutes! He is professional and friendly and gave me multiple options to fix my phone. Highly recommended.”
“Purchased this speaker & a portable last week. My kids love how the speaker lights up it's pretty bright & loud, my kids LOVE it!! A young lady helped me out, very kind & gave me the best deal for both. It seems like every body that works there are all friendly. I'm definitely going back and definitely recommend people to the store if I remember the young lady name is Zaira .”
“I only come to this store because of Rafael. He has always been so helpful and patient with answering my questions. He's also honest with his opinions. I came here with a broken phone and he helped set me up with a new phone and transferred my data to the new one. Subsequently, I came in with wanting a watch and he was patient with all my questions and called the Verizon line for me so we can clarify some concerns I had. If you ever need a phone or any help with Verizon, you need to go to this store and ask for Rafael.”
“I'm giving this store a 5-star because of one of their staff, Jaime. I had an issue with my iPhone not knowing if it can be fixed without going to an Apple Store. I got inside and Jaime immediately asked me if I needed help. I told him what's going on and he patiently tinkered with the device. He explained to me what might be the problem. I was getting worried because we were getting nowhere. Then he told me to go to an Apple Store instead. Nevertheless, he tried another "trick" and lo and behold! My phone was unlocked with my passcode. I really appreciated Jaime's patience & knowledge. But most of all, his tenacity in helping a distraught person...me. This T-Mobile store has an asset in Jaime. I went to the same store 2 years ago and the staff were on their phones and didn't even lift their heads until I greeted them. This time, what a huge difference. Jaime is the best! !”
“Great customer service. They have bilingual agents to assist you (Chinese and Spanish). Overall a very smooth process. Be sure to have your secret PIN ready before visiting.”
“I received excellent service from the staff at this store. They were extremely helpful and professional in their delivery of service. I went to a different AT&T store in the East Bay and did not get the service so I left and went to this one in SF. I'm glad I did because I got everything I needed taken care of in a friendly, supportive manner. I will be referring friends and family to this location in the future.”
“My phones sim card stopped working, and the sim tray keeps popping up errors . Made an appointment for 1pm and got there early. 3 employees were chatting outside, so I went inside and only 1 employee greeted me, and that Employee was ADAM. He was Super NICE and asked me straight away if I needed any help. So I explained to him what my probleGF⁶ talking. WHOEVER IS THE MANAGER here DEFINITELY NEEDS to give ADAM A RAISE or at least an Employee of the Month.
AGAIN THANK YOU ADAM FOR YOUR PROMPT SERVICE AND WONDERFUL HELP.”
“The woman employee who helped me there was very nice, polite, respectful, helpful, and professional.They will get my business there again the next time I need something from Boost.???”
“I was in need to repair my iPhone 12 Pro screen, it got a green line on the left side of the screen, and it cant turn on sometimes after I accidentally dropped it. I was in need to get it fixed, and Apple store took long time and more expensive to do, so I decided to bring it in to Gadget World. The staff was really nice and helpful, and offered me a great price, and fixed it for me with 30 minutes. It works like brand new now. I am very pleased with the services. I will come again if I have any cell phone needs.”
“Amazing place! Great customer service! Nice and organized store. Don’t hesitate going to this T-Mobile definitely the best T-Mobile in SF. Don’t go anywhere else but here! You won’t be disappointed. (P.S. ignore any reviews from 2021 and back it used to be a Sprint store before T-Mobile bought them out in 2020)”
“We had a great experience with Victoria and Mallory at this store. Helped us through a difficult transfer from a really old Samsung phone to a brand new iPhone. They are smart, patient, professional, and kind. We highly recommend them and this store! Thank you for everything!”
“Came in to buy a couple chargers. When I’m there found out that the charger I’m looking for they don’t carry. Went thru some possibilities with the sales person. Very helpful through the confusion and patient.
Got home looked in the bag and still forgot something that I thought I purchased. Overall still a good experience.”
“I went into T-Mobile to transfer 3 phone numbers from another company. The Representative Patrick was very helpful in getting this done and making sure everything was set up correctly before I left. He made sure that we knew what we were eligible for and helped get the information needed to be submitted for any promotions. Thank you, Patrick, for all of your assistance. You were very kind, professional, and patient. When I had a few questions the next day, I called the store to speak with Patrick, and he was busy with another customer. The other representative was nice enough to take a message to ask Patrick to call me back when he had a chance. I believe Patrick returned my call within about an hour. Patrick was able to assist and help correct the issue and answer my questions.”
11:00 AM - 7:00 PM
3 Serramonte Center Suite J-742, Daly City
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“ATTENTION ALL AT&T CUSTOMERS BEST LOCATION FOR ALL YOUR AT&T NEEDS!!! I was initially a T-Mobile & Xfinity customer for about 7 years... We came pretty late on Black Friday 11/24 Sean warmly welcomed us, we rescheduled with Anthony A. For Tuesday 11/29 to help us get set up with the switch and all the amazing deals! ETA for our phone was initially Jan 2023. We received our phones on Thursday 12/1 Returned Friday 12/2 worked with Ho Pan aka Jackie Chan to set up our phones, get some internet set up questions answered & ask more about phone replacement credit. Sat 12/3 returned old phones with Filipino Glenn to help set up our trade in value. I can say everyone had exceptional customer service! So to all we've come in contact with THANK YOU! Although our relationship is short for now, I'll update if a star needs removal lol jk..”
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“Went in tonight to get my daughter's first phone as Christmas present. Rose was very helpful. Gave me just what I needed, no hard sell. I left as a very satisfied customer.”