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November 2023 by Justin T.
Great service and people! Chill and no bs interactions; shoutout for East Bay vibes. On the flip side: interacting with corporate (extending rental) was a hassle and unpleasant. Would come here to pickup again.
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November 2023 by Kathy Tidwell
This was the best rental car experience we have had in ages. Easy to get the car and easy return. We had an amazing trip and car was affordable.
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November 2023 by Russel C.
Rented a Dodge Durango and it wouldn't go above 70mph without vibrating like crazy. It was already midnight by the time I started my drive and was at least an hour away from the rental location so I couldn't really go back and swap it out. There weren't any Fox rental car locations where I was going either. They need to check and maintain their cars better.
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October 2023 by Rodolfo Mandujano
When I rented the car on the Fox website I chose the "mystery car" thinking it was a good deal, but at the counter they offered me a Dodge Challenger, a sports car. I explained to the person at the counter that it was not a good option for me and my 60 year old wife told me that she couldn't give me another car unless I paid a higher rate and I had to pay almost 40 dollars more to be able to change the car. FOX should give a couple car options for "mystery car" I'm very disappointed
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October 2023 by MIKE HANIKA
Great experience in Oakland picking up the car. Employees were upbeat , welcoming , and professional. Received a nice car , helpful directions , and a sketch of a fox for our 6 yr old who thought we were getting a fox with our car. We’ll definitely be back
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October 2023 by Brock T.
I booked the rental online. All it said was $50 was due at the counter. They tried to charge a $500 deposit at the counter. There should be a warning that you need to give a $500 deposit.Yes, it did say $58 to be exact. Now I asked for a refund and am not getting anything back. Thievery.
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September 2023 by Jackie Bond
Good people with good customer service skills at the Oakland Airport location. Simple,fast and smooth check out and check in process. The car size we requested wasn't available, they gave us the next size up and it was still a gas saving vehicle so no complaints.
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September 2023 by B Positive
Great experience, service agent Dana at OAK location was wonderful. It was a very easy and smooth process for pick up and drop off. We had a very clean non-smoking car at a competitive price.
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September 2023 by Sophia S.
Booked through Expedia. The whole process was smooth and they were very friendly I think I was helped by someone named jessica. I like that there's an option of them filling up half tank instead of full if you aren't going to do a lot of long distance driving. Their gas price was definitely an actual competitive rate. Also the guy at the exit inspecting the car,I think named pastor, was very nice and actually thoroughly checked out the car. Of course I checked before driving up to see if he would mark the same things I noticed because I've been to some places where they don't even look and just sign the paper and have you go but I appreciate that he actually checked the car.
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September 2023 by Yaya C
Best car rental place! Jessica at the front desk was so nice, made the process super easy we were in and out within just a couple of minutes. Once we headed to pick up the car once again the staff made the receiving the keys process super fast and easy. Then once i returned the car once staff again was so nice and made the process fast.You guys have the perfect staff for this rental place.
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August 2023 by Darrel DCosta
I withheld one star because the exterior of vehicle wasn’t very clean and there was an odor inside. However, the service and price are the reasons I keep coming back. The lady who is out on the lot checking vehicles in and out is very pleasant and welcoming. I will try and remember her name the next time I’m there so I may recognize her efforts.The rental process is very quick and easy.
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August 2023 by Robert Antonio
Rented a car from this place in July of 2023. Went through three tolls, which totaled $21. I missed the 48 hour window to pay the tolls, and so FOX paid them. Just got a bill from FOX for $66. FOX is charging $45 in their own administrative fees. I understand some kind of charge for being inconvenienced, but $15 per toll in administrative fees? That's more than twice the cost of the tolls. In my opinion, there's something wrong with that. Rent at your own risk!
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August 2023 by Brooke Lesan
Just dropped off a car and Raymond was amazing! I really enjoyed the drop off experience. This was my first time using Fox and we were very impressed! Thanks Raymond. Your customer service is too notch!
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July 2023 by Shiela T.
Booked our reservation through priceline where we found an affordable deal. Only problem was that we had to go all the way to the nearest airport to pick up the rental - 3 stars for the inconvenience BUT 5 stars for friendly service, efficiency and the full size SUV we chose was immaculate and gave us NO ISSUES. Would definitely rent from FOX again. "Thank You".
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July 2023 by The Jacobsens
Pleasantly surprised using Fox this evening. Very fast getting us into a great car. All employees we interacted with were kind, quick, and helpful. The best rental car experience I have had at Oakland Airport by far. Will not hesitate to use Fox again on our next visit.
