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December 2020 by Joanna T.
It's not often that I'm impressed. On my last visit, I asked if the branch had gotten Chinese calendars which in the past they gave out to Citibank customers. Jimmy Tran, the branch manager, suggested I put my name down on a list that a teller was starting. Just last week, I got a notice for a UPS package delivery. I was perplexed as to what it might be. It turns out Jimmy had sent me and 200 other customers (4 pages of names on his list) the Citi Chinese calendar as well as red envelopes ! Amazed, I happened to swing by the branch yesterday and thanked him for his expediency. With automated customer service centers and artificial intelligence processes, we lose what is the key to customer facing business. However, Jimmy has it down right. Because you don't develop a relationship with a machine. That personal touch will differentiate where I do business and where I don't. People matter.
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November 2019 by Millie R.
I just moved to the area, and have been here a few times to ask questions and be helped with my banking. Worst customer service I have ever had from a bank, judging from politeness - I've never experienced this from a bank before. Just rude. The bank tellers were also just as confused on questions that I thought anyone at a banking establishment would know. When I called the citibank hotline, they knew right off the bat what to tell me. I don't even bother coming here after two tries even though its right down the street from where I live. 0/5
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September 2019 by Mark J.
Dont waste your time at this branch unless you have "simple" banking tasks. Manager on PTO for 2 weeks without anyone to assist with business account management...incredible.
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July 2019 by Constance N.
Need services wire to escrow closing my loan. Six staffs and two customers in the branch when i walk in. Teller told me that they are short on staff and CITIBANK CAN'T WORK ON AND NO WIRE SERVICES !!!! that's really ridiculous and SHAME on citibank
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July 2019 by William C.
They closed the branch in Novato, forcing me to drive to San Rafael. It's in a shady area, so I switched to Chase and totally satisfied!
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April 2019 by Bobby C.
Really bad customer service from start to finish and complete waste of my time and money. Be careful about their promotional products offerings as I met all of their requirements, criteria, did everything they asked for, and even provided them with concrete evidence and chains of emails with proof and nonetheless, they do not honor their own words and promotional offers. Practically a scam, just to take in your deposits.