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“I love this bank! Very easy to work with. Very genuine nice people work here. I very recently got a Home loan thru Bank of the West. My loan broker is Brad Coons. I can't say enough nice things about his work . He guided me thru this very stressful detailed process with success. And I believe I got a very good interest rate. !!I'm so happy and grateful for Brad.”
“I went into Redwood Credit Union to get a loan for vocational education. David who is a manager at Redwood Credit Union helped me to get a debit consolidation loan to pay off my debt and to pay for my vocational education. He also helped me setup my checking account and savings account at Redwood Credit Union. He was very helpful, understanding and caring. He went above and beyond the call of duty. He spent time with me and my friend for more than hour. David never rushed helping me through the loan process and setting up my accounts. David should be recognized for the work he does at Redwood Credit Union in Novato, CA on Redwood Blvd and Grant Ave. Julie”
“I've had a amazing experience banking with Patelco!Their customer service has consistently exceeded my expectations. Friendly, knowledgeable staff make banking a breeze. I've received prompt support whenever needed thank you to the Novato team (Leda) for providing top notch service! I highly recommend Patelco for anyone seeking a reliable and customer focused banking experience.”
“Hmmm... I'm extremely surprised of the low rating BUT certainly was not my experience today. So... I admittedly bank with another major bank, but today I opened a business account with Chase under duress (by my old..er sister). We initially went to the branch off of Grant where I initially (YEARS ago) experienced horrible service, but thankfully they were closed for whatever reasons which lead us to Ignacio branch. We didn't make an appointment and wasn't brushed away but rather greeted and assisted by Victor. His professionalism and nice mix of being personable was absolutely amazing and so appreciated. He was efficient, communicated very well, and made this experience refreshing after working with other major banks with service issues. The greeter at the front door made us feel like we were seen and welcomed. We entered the front doors 3 times, and each time he didn't miss a beat in welcoming us. GREAT job to this team - very well managed! Thank you Victor for your patience and impeccable service!”
“Marjorie Alexander is awesome. She just spent a whole hour with me, patiently helping me notarize some 80 documents. She is absolutely delightful and positive. She’s an incredible asset and a gem for US Bank. Every touch point that I have with this US Bank is outstanding. What a great culture represented through people like Marjorie. Thank you”
9AM - 12PM
1590 Grant Ave, Novato
Banks
“By far the best customer service I have ever had at any bank period. When I arrived, I arrived thinking I didn't need an appointment, the bank manager, Miranda, was extremely understanding and sought to find a solution and not just say: "sorry you don't have an appointment." She was extremely kind and thankful and truly wanted to help. I saw some other reviews saying there wasn't any good customer service, it couldn't be further from the truth. Honestly recommend this branch for Novato as a whole.”
“Earlier this week, my husband stopped by the branch on Grant Avenue to discuss an issue. It was resolved quickly, and a representative from the bank even took the extra step to call us at home to confirm everything was okay. I appreciate that, and will continue to do business with them!”
“Eric is an asset to this branch. The lines have gotten 100 percent better.This bank has the best remodel I have ever seen. I love going here because it smells so good inside.”
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“Colleen was very knowledgeable about a complex trust account I needed set up. Her calm confidence made me feel secure that we were going to have everything done correctly and we did. Account is now helping immensely.”