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“Wonderful Customer Service very friendly environment. If felt like the way things use to feel. People enjoying people and conversation for few min.wait. No long wait time , just overall pleasant.”
“Service was amazing! If you need a vehicle for a large party, I highly recommend. The process is easy and they are great people to work with. We will be back for services during our next framily vacation!”
“Bought my RAV4 here. Alex took great of me. I got the quote from him through internet pricing and it was $2K more discount than CA Toyota. That save me the time haggling. Be sure you know what you want in your vehicle and ask question. When you see the finance don't buy any extras they try to offer you unless you like to throw away your money.”
“They had a storage truck ready for me to use last minute. The staff was nice and quick when checking in and out. He taught us how to use the truck as we did w/ ease. They let us bring it back in the morning w/ no extra charge since they closed early that day. They also were fair enough to give our money back since we brought the truck filled w/ gas still. Our move went easy, thanks to our rental here.”
“I was looking for a rentals car and I found this Gem about 10 minutes from me. They got me in and out the door in 30 very professionally. I also purchased a personal vehicle from them and the process was so smooth!!!”
“Wow. I don’t know if I’ve ever experienced better customer service. Bence was the most kind, helpful, and professional employee I've ever been assisted by. He came up with thoughtful solutions quickly, and not only understood my needs but exceeded them. I would come back to this enterprise location because of his service!!”
“Helen made the whole rental process so easy and stress-free. She was friendly, super efficient, and actually seemed to care that I got the right car for my trip. She went out of her way to make sure everything was smooth.
You can tell she takes pride in her job and genuinely wants people to have a good experience. If you’re renting here, seriously, ask for Helen. She’s a pro and just a really nice person to deal with.”
“I got into a car accident and needed a rental. Luis was helpful over the phone and when I picked the car up explaining the deposit and what type of cards they take. Apparently some credit cards with a chip don't have a magnetic strip and I learned this when I tried to rent from Enterprise in Studio City. But they were rude and didn't explain what the issue was and turned me away. Hertz was also cheaper with a deposit that was half the price as Enterprise's. When I dropped the car off Steven helped me with an issue that's too boring to explain but he was also pretty helpful. If you live within a 3-4 miles radius Hertz will also call a ride-share to pick you up. These two guys run this location basically on their own, I think Steven even cleans the cars sometimes. The two of them were more efficient and knowledgable of the rates and rules than the 8 people at the Studio City Enterprise. I will definitely come back to the Toluca Lake location next time I need a rental.”
“Great service from Eddie and good cars
* Note this review was in Jan 17, 2025. Eddie might not be there and the EV fleet is not longer available. The other employees might not have a personality.”
“When you rent a car sometimes you leave something important behind. Fortunately this place has a sizeable fleet of vehicles that enabled the finding of a lost item the next day. The sweet discount from my bank means I'll rent from this location again. Bonus points for the kind staff.”
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“Highly Recommended! Best Car Repair Experience Ever!
I can’t say enough good things about this place! From start to finish, the service was absolutely outstanding. The team was professional, honest, and incredibly knowledgeable. They diagnosed the issue quickly, explained everything clearly, and completed the repairs in a timely manner.
What really stood out was their attention to detail and genuine care for their customers. They went above and beyond to make sure my car was running perfectly and that I was satisfied. It’s rare to find a shop that combines top-notch expertise with such excellent customer service.
If you’re looking for a place you can trust, this is it. I highly recommend them to anyone needing car repairs. They truly are the best in everything!”