Banks in North Highlands, CA

“(Alyssa Golden) ❤️Has been an extremely professional and respectful person. I have came to this branch how many times. With so many different problems and every time she welcomed me with kindness and respect. I took the time to write today cuz she went above and beyond not only making sure that all customers are helped but she didn’t even act frustrated about she was so sweet and wanted to make sure no one goes without being helped. The lady working next to her kept telling one of the customers who just got back from asking the people at the window inside and said that they couldn’t help her mater and to go to the front desk. The lady working next to Alyssa repeatedly was telling the customer they can help you and to go back there. The customer wasn’t happy and didn’t want to go back. Alyssa then nicely offered to help the customer if she is happy to wait for a bit. I had an issue with an online long in and at first we didn’t know what was the problem as we Alyssa tried everything. I saw that it was a mystery and might take a while so I said I’d come back later but Alyssa asked that if I’m ok waiting and she would look further into it. I was so happy when I saw her going out of her way to make sure it’s done. I wasn’t even upset leaving the first time but she wanted to make sure every customer gets what they came for and every time she gave me a wonderful welcoming experience. I believe this lady should be promoted or at least a hire raise.My God bless her ?”

“Always excellent service especially at 19Th and S street branch. Have dealt w complex issues as well as tasks that the also excellent ATM couldn't handle. Cashiers checks very quickly prepared w automation assistance. BofA by comparison still has a fully manual, handwritten approach to preparing cashiers checks. Shows who invests in retail customers.”

“Yesterday I went to deposit a cash check here, and the lady at the first counter assisted me. Her service was excellent; she greeted me with a smile, was very friendly, and quickly completed my transaction. I had a great experience here!”