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August 2021 by Jesse Flores
Wasted 25min standing while no one was in the building.I went in today because I wanted to purchase a HotSpot. Their are two employees, one is helping a customer and the other is on a tablet not helping a customer. Jamie then asked me for my phone# and Name to check me in. I wasn’t sure why since he had no one else in the store to help. I’m waiting 10-15 min and more customers start to come in. I wait a little longer he’s not helping anyone and then all of the sudden he starts to help someone else. Wasted my time. I don’t recommend this place if you do come do t get help from Jamie. The guys eyes were super red and low.
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March 2020 by Michael Gronewold
Called these people and told them the Sprint representative told me to bring the new unopened phone i just ordered by mistake to them and they could replace it for the one i wanted. They told me i would have to return it myself. That is not what the exchange policy says on the website. It says to return it to a SPRINT STORE! Just poor customer service.
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January 2020 by Alessa Rivera
A tracker device was added as a third line in my account without my knowledge. It all started good but after I left the store things went bad. I was offered a promotion valued at $100 but I was charged more than $150 + tax= $180. All I wanted was to upgrade my iPhone. I was asked if I was a AAA member or a credit union to offer me a promotion. I told him I was a credit union member only and he said that I qualified to get “$100” worth of accessories paid through the credit union/Sprint and a $100 deposit straight to my bank account every year along with a free year of Hulu service. The sales representative helped me to do the upgrade in a very pleasant experience. He was nice and seem knowledgeable. Then, I was asked to choose a case for my iPhone while he went to the back to get the iPhone and the rest of the accessories included with the credit union promotion. After walking in the store for a few minutes, he called me back to complete the transaction, asked me for my security PIN. While doing that, I noticed he had a Sprint tracker + safe device below my iPhone box. Didn’t think to ask, I honestly thought it was from a previous customer he was helping. He then referred me over to finalize the upgrade with a different representative. After a few minutes and paying my activation fee with my debit card I saw that she put a pop socket, screen protector, case, iPhone box on top of the tracker so I asked her and she said all of those accessories were going to be covered and paid in full by the credit union promotion, that I just needed to apply online and that in 30 days I was going to receive the $100 to pay for the accessories. I never asked for anything they gave me. Went home and did the whole credit union thing, next morning I get an email that says that I was denied from the promotion because I didn’t have the unlimited plus Sprint plan. I contacted customer service, they told me to go back to the store and return all the accessories if I didn’t want to have an additional $15 charge every month for a year. They even said that I had 14 days guarantee return if I wasn’t satisfied. I went back to the store, was greeted and helped within a minute of walking in. The person helping me had a very sarcastic look on her face. Her and two other representatives were mumbling things about the other customer. That shows they have no transparency with their business. One thing is the privacy rights of the customer and the other is to talk about your sales plan. I’m assuming it was the manager on duty who came over to ask me about the return. She was professional the entire time but after she approved it the other woman that was helping me had an upset look on her face about me wanting to return all of it, yes including the screen protector. I didn’t want my bill to go up at all for things I didn’t ask to buy. While she is doing the return I could see all the accessories being return and they added up to $180 with tax, not $100 as the original promotion. She finished the transaction, gives back my original receipt without saying a word or explaining what happens next. So I asked if everything will refund to my Sprint account, she says “yes, you are all set.” Since I didn’t get a receipt for my return I asked her if I was going to see all the transactions on my next bill and she “Yes.” I said thank you and left the store. All the time I was mistreated by the look on her face making me feel like a miserable person because I returned everything I was told to be covered by the promotion.
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December 2019 by Leonardo Nieto
Everything is great but the price of the plans are over my buget
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December 2019 by Marina Turner
This place used to have great customer service...I'm not sure what happened here however we were not greeted when we walked in, had three different employees tell us they would help us and we still waited a very long time...We were not explained the way our plan was set up and now owe money on phones we never planned on keeping....they tried to charge me $198.00 for a $90.00 fix through SAMSUNG....we wanted a total price to end everything with sprint and they would not give it to us, no enthusiasm or effort from any employee's, no sense of urgenecy.Very horrible attitude, we walked over to T-Mobile and were greeted by all three employees, and given a way better deal...The guy who was rude to us he did not have a name tag on nor did he give us his name.Feeling pretty trapped with this company right now.
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November 2019 by Jesse Beans
This place stresses me out.
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November 2019 by Miguel Gonzalez
I received a defective phone and when requesting a change they gave me another one of a different color without asking for my opinion. and argued that there was only that color.
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September 2019 by Empire Private Security Inc.
I got tricked twice by this store employees. They added insurance to my both accounts eventhough I told them that "I do not want insurance". Twice they charged me for a big down payment and promissed me that my bill will be lower but that was not true. They promissed that there will be no activation fee and insurance but it was a different story when I got my bill. Both employees signed me up for a promotional price but did not tell me that my payment will be higher after 12 months. I called twice to speak with the supervisor but he ignored my calls. Save your time and money by not conducting any business with them!!!!
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September 2019 by Rochelle Jahn
Do yourself a favor and dont get sprint. And dont believe them. Doesnt matter what part or rank an employee is they dont know anything more then what the big dog wants them to know. So there will never be answers to any questions or concerns.. worse decision we ever made..
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August 2019 by Brenda Perez
I would give them a 0 stars if possible. Juan and Cesar have too big of egos to admit they are wrong and actually assist a customer. I recommend going to another store like off Tyler where they are a lot more friendly and honest.
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August 2019 by Kitus Gonzi
Im glad they are now part of TMobile
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June 2019 by Tony Castillo
Well I can't thank Chloe for her help .
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April 2019 by Boxxx Gazard
5 stars for this store very helpful. Thank you Ralph
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April 2019 by Kia C
Customer service in the store was nice
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April 2019 by Cedric Mccoy
Great customer service
