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March 2024 by Russell Heasley
Looking for support on a Liv Energypak 500 battery - needing a replacement 5 pin connector that my LBS was unable to supply. Can you help?
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I followed the cheerful advice below and, again, talked to the Giant retailer who sold me the bike, and they informed me that Giant USA does not offer this part for sale, or repair. They kindly offered 20% off a new $840! battery, when my perfectly good battery only needs a 5 pin connector. VERY FRUSTRATED
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January 2024 by A T
Incredible bikes, great people. Do yourself a favor and be sure to test ride a Giant at one of their many dealers if you're looking for a new bike. The best production bikes hands down.
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November 2023 by David C.
Customer service was good Call a few times and ask questions about my bike and they were able to help me out.
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November 2023 by Rena Frascella
Love the bikes
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November 2023 by Chris Samson
Awesome staff.
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August 2023 by Lukeabeyta45 *
Giant bicycles makes the worst mtb-road bikes around. Faulty parts from the factory, terrible customer service, and won’t even cover their 1 year warranty on a 5 month old giant trance. Have never thought about buying another giant sense and looking to buy a better bike like a specialized or YT. GIANT SUCKS
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November 2022 by Jason Carmona
I purchased an FX YUKNON in 08 from a mom and pop bike shop in Victorville Ca, "Victorville Cycles" which, by the way, can no longer afford to be a Giant dealer because Giant requires the business to keep a certain amount of inventory on hand before Giant will even bother doing business with your company. I was riding up a grade when l lost control, the lower swing arm completely SNAPED AT THE WIELD! Completely snaped! After months of going back and forth with Giant, they have determined that becuse they no longer make that frame Giant will give me $140 for my troubles! A SLAP in the face!The bike shop I took it to, "Competitive Edge Cyclery" in Rancho Cucamonga, an authorized dealer, were very helpful and could not belive what they were doing! GIANT DOES NOT BACK THEIR LIFE TIME WARRANTY! Should of went with a Huffy....
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July 2022 by Danny Zickler
Giant is the best bike brand out of all the "big guys". I've been selling Giant bicycles for 16 years and they are by far the best company to work with. They always take care of their customers, and they care about their local bike shops! I've owned 10+ Giant mountain bikes and I'm currently in love with my new 2022 Trance Advanced Pro 29er!!!! #DONTSLEEPONGIANT
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October 2021 by Darian Spicer
Purchased a 2020 Giant XTC JR 26 from Danville Bikes. derailleur hanger broke and 90 days later, 2 bike shops and local rep can't get a response from Giant Bicycles. They didn't publish the part number for this product, there are no parts available resulting in a brand new product that can't be used. Contacted them on email, no response, social media, no response. Even the local bike shop stated they just aren't responding these days. Covid really isn't an excuse as it's been almost a year to adapt to supply chain and remote workforces. Shocked their brand equity is so poor for 2021. Note, we are having to buy a new bike and recycling the Giant bike. Disappointing.Follow up March 9, 2021. Bike is still broken. No response from Giant, their local rep or anyone. Good reflection of Giants values.4/19/21 update. Never heard from Giant. Local shop finally got the derailleur hanger. $100 charge to install with a new derailleur. NEW bike with a defective part, 6 months without a bike and a $100 bill to fix a $700 bike. Horrible experience with this brand.
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April 2021 by Arin Davidian
Worst customer service. I would think a company as big as Giant would at least have a couple of people to take calls even if they are working from home. I can’t even get anyone to email me back so I can resolve my issue.I have a carbon mountain bike frame with a crack on the top tube. I took it to my local bike shop. They contacted Giant about the damage. Giant responded back stating that the damage wasn’t a warrantee issue and that I would not get a new frame.This is weird because I bought this very expensive bike because Giant has a life time warrantee. What good is a warrantee is when there is an issue, all the company has to say is sorry no a warrantee issue. I can’t get a hold of anyone. Very frustrating.I have bought 2 expensive giant bicycles because i love the product, however with this customer service, i will be going to other companies for my next bikes.
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March 2021 by Darin Spicer
Purchased a 2020 Giant XTC JR 26 from Danville Bikes. derailleur hanger broke and 90 days later, 2 bike shops and local rep can't get a response from Giant Bicycles. They didn't publish the part number for this product, there are no parts available resulting in a brand new product that can't be used. Contacted them on email, no response, social media, no response. Even the local bike shop stated they just aren't responding these days. Covid really isn't an excuse as it's been almost a year to adapt to supply chain and remote workforces. Shocked their brand equity is so poor for 2021. Note, we are having to buy a new bike and recycling the Giant bike. Disappointing.Follow up March 9, 2021. Bike is still broken. No response from Giant, their local rep or anyone. Good reflection of Giants values.
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September 2020 by Michael Nickola
Beware , they do not stand by their warranties, you cannot call. They have an F rating with the BBB!!! No concept of customer service! Beware!
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August 2020 by Javier Isassi
Giant Bicycles posted a bicycle on their website giant-bicycles.com, let me purchase it. Later that day the retailer email me to inform me that the bicycle in question was not available and that he was going to ask giant for a cancellation. Then I stop hearing from the retailer and giant. So now they have my money and there is no telephone number for their site: giant-bicycles.com. Buyers beware.
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December 2019 by Robert C.
Just purchased a Revolt advanced 0 The cable hosing runs and grinds near the bottom bracket, Mechanic at the shop said it's a bad design and put foam housing over the original. Still makes noise on every pedal stroke. Its impossible to get ahold of anyone at giant. Waist of money second bike with giant first the anthem with defective frame now this. Wish giant had humans you could speak too. 8188577296.
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May 2019 by Cam Maida
One of the best bike brands I've ever represented by far. Customer service is great and the bikes are about as top quality as you can get. #rideliferidegiant
