“This place is the best place to go for a haircut and this is why.First you can tell then what style and they do it. Secondly they actually care about what you say and style you want. Lastly they don't charge much compared to other places.”
“SAIL internet customer service and the high quality of their internet connectivity is by far more superior than any of the other better known and larger providers.I am happy to recommend the SAIL internet team to all of prospective customers with the highest compliments.”
“Im having an amazing experience with Total Success Inc.! Their dedication to excellence and their ability to deliver outstanding results speaks volumes about their expertise. It's wonderful to hear how impactful their services have been for me. Very blessed for this opportunity”
10AM - 6PM
530 Showers Dr #2, Mountain View“Great customer serviceI bought a phone for my son and had to add a line through the store. Yusef was incredibly helpful, kind, friendly and made the experience sooo much better. I’ve been the Palo Alto and San Mateo stores, both are horrible, so I decided to drive to Mountain View and am very glad I did. Thanks again for making my experience an easy one.”
“Mike and his team worked efficiently in our new commercial space for a financial institution. They helped pick up the slack after the GC fed the cables throughout our unit. Very thorough and made everything easy to understand for us not so tech savvy individuals. Just reached out to Mike again on an new request to add more ports. Great team and the CIO had nothing but praise for the job done under short notice.”
“Maribel is the best here great customer service every time I go in always leave a happy customer every time I need an upgrade or accessories..... thanks maribel you rock !!!!”
“I recommend this location 100%- this location rebuilt itself from a bad reputation in the past. (Speaking from experience with bad reps they had employed at one point) the new gal there had integrity & is an amazing sales rep. Thank you!”
“We use Bay Networks for remote hands service in our San Francisco POP with over 140 servers. We are quite happy with their service and promptly response. A++++ service.”
10AM - 8PM
788 B St, Hayward“I just switched carriers to T-Mobile and had some complicated transactions during the switch over so I went to this store for help and Matthew and Jeffrey solved everything for me, plus they were extremely professional and really nice. It made my complicated stuff so much less stressful. Excellent customer service from this store for sure!!”
“Prologue - Subscribed to a post paid plan. Was misled on the promo. Billing issues. Substantial miscommunication with T-Mobile support. Epilogue - Returned the phones and canceled the plan.However, this is the in-between. Turned up at this T-Mobile store with the above problem - I cannot fully state the exemplary service provided by some of the staff at this store.Jose is an absolute legend! A remarkable person who was extremely considerate, demonstrated exceptional comprehension of the problem and potential solutions. Above all has infinite patience! True rock star! He spent several hours with support on my behalf to have this issue sorted. The epitome of how customer support ought to be - and fundamentally how people ought to be, kind and compassionate. Go Bambi!Shout-out also to Kevin and store manager, Ashley. Similar experience different day. If you are still considering T-Mobile, and going into a store, this is the store you want to visit!”
“Today I visited this T-Mobile store to get my child’s Apple Watch set up, and I cannot say enough good things about my experience. The process ended up taking three hours due to a necessary device update, but Levi and Jose turned what could have been a frustrating situation into an incredibly positive experience.
From the moment I walked in, Levi and Jose were professional, patient, and extremely helpful. They took the time to explain each step of the process and ensured that everything was set up correctly. Their dedication and expertise were evident, and their friendly demeanor made the entire experience pleasant.
What really stood out to me was how Levi and Jose completely turned around my perception of T-Mobile’s customer service. I had previously had some negative experiences with phone and chat support, but their exceptional service in-store changed that. They went above and beyond to make sure I left the store satisfied and confident with my purchase.
I am truly grateful for Levi and Jose’s assistance and highly recommend this T-Mobile store to anyone in need of help with their devices. Thank you for transforming a potentially stressful situation into a positive and enjoyable experience!
P.S. Management, buy these guys beer and give them a promotion they deserve!”
10:30AM - 6PM
46827 Warm Springs Blvd #102, Fremont“The owner is very nice. She helped with my order and I got the tv box same day. The tv box works perfectly. The owner is very professional, highly recommend the store.”
9AM - 5PM
350 W Java Dr, Sunnyvale“53ft trailer. There are two truck entrances, I used Java street, so the dock was on driver side of my truck.But check parked cars before you enter, because you will stuck if you will use Java entrance and somebody uses corner parking spots. So other way is to use main truck entrance on Boregas Ave, back in insideBecause there's no space to u turn for 53 feet trailer. Parking is very difficult, if you have small experience - just avoid , it's very easy to damage trailer swing doors while backing, pay attention to it.Also, after loading, it's too tight, if you have swing doors on your trailer, double check everything before pulling forward. It may to get damage to your door or even fully remove it.But staff is friendly, they helped me a lot. One guy he pushed my trailer door and helped me to get out from this loading dock.”
10AM - 8PM
20473 Hesperian Blvd, Hayward“I came in the evening Monday 17th and was helped out by a young man named Ruben he was very helpful and solved my troubleshooting problems. I usually hate coming into this Tmoblie because of past experiences but Ruben made my experience easy and fast he was very knowledgeable and answered all my questions very surprised to hear he’s a new hire.”
“Thank you so much to Jesus! I did the run around from the T-Mobile on Newark Blvd to the one on Argonaut Way. Unfortunately I was dismissed without any help at the Newark Blvd location & went straight to this one. The customer service was amazing & I loved the effort they put in to help me.”
“I was in here June 12 around 7 pm to open up a phone line. I did not get what I needed that day, but I came back the next day. Unfortunately I had to do it as soon as possible. Jovanni helped me out on the 12th. He was very professional, patient, polite, and respectful. Unfortunately the next day he was leaving as I show up around 6 pm. I was hoping he finished helping me out, but the other associates in the store help me out in a very professionally way how things should be done. I was treated the way customers should be treated. In a good customer service way!!!! They answered all my questions. They were professional, patient, polite, and respectful how it should be. I’m happy with my purchase and the customer service!!!! I’ll come back for all my other needs!!!!”
10AM - 7PM
219 University Ave, Palo Alto“We stopped by today to get information on a plan for 2 lines, and DIEGO was theeeeeee best! Thank you for having professional and helpful staff! It's definitely a difference from my stop before here at a Verizon on El Camino, I believe.
I hope we can make our transfer soon!”
8:30AM - 6PM
2550 Great America Way #350, Santa Clara“Versa is unique among software-defined networking vendors, providing an end-to-end solution that both simplifies and secures the WAN/branch office network. Based completely on software, Versa’s Cloud IP Platform delivers a broad set of capabilities for building agile and secure enterprise networks, as well as highly efficient managed service offerings.”
“5 STARS for CYNTHIA!! I can’t express enough how amazed I was with the level of customer service she gave. From the moment I walked in she greeted me and made me feel welcomed. She definitely represents the company extremely well. I wish there were more Cynthias in this world, nowadays good customer service is hard to find. She is definitely the reason I’ll continue being a Xfinity customer.”
“Very clean store nice and cool. I was immediately helped through my entire process of adding 2 lines and purchasing a new phone. I was also able to set up everything and swap in store before leaving. All of the staff members were nice and professional. I will edit the name of the actual reps that helped me when I go back. They were so helpful and didn't rush me. We were all excited to see the new fold so I let them do the unboxing since the store model wasn't up yet. This isn't my home store and I stopped there to grab the last phone available. I was very pleased with my service and look forward to going here in the future.”
“this review is for michael who was super nice and helpful with activating my new iphone 15 pro. I had already bought the phone from apple but am not totally comfortable setting it up myself so I went in hoping for some assistance. michael was able to do everything for me, it was a $30 charge but I didn't mind because I left with my new phone connected and my backup on there all within about half an hour. I'm sure customer service varies on who helps you out but just wanted to give credit where it's deserved!”
10AM - 7PM
2825 El Camino Real #100, Palo Alto“They need a system to help people. You walk in and wait. There is no lines to wait in or numbers to call to help people in the order they arrived. Once at the desk the service was fast. But to get up there took awhile and people who came in after me were helped first.”
10AM - 7PM
172 Ranch Dr, Milpitas“Very good service at this location. Kathleen helped me set up my business lines and was always there to answer all my questions. Even after I left I added lines and office phones and she was very helpful in making sure I had all I needed. I would recommend this location.”
“Last week I switched my carrier from AT&T to T-Mobile, the customer service at TMobile Newark assisted me. Johnathan, who is not only thorough and knowledgeable but went out of the way to help me with what was best for me since I wanted to stay in my budget. He stayed back and did overtime and made sure the data transfer smoothly transferred in spite of me forgetting my iCloud password , he stayed calm and composed. Since I had mentioned that I was traveling and made sure I have everything on my phone. Johnathan did not care about his long commute from Newark to Oakland which he had to cover that late at night. Seeing is compassion and hard work, I must say TMobile is very lucky to have him because people like Johnathan are very rare to find. He is a Gem with humanity and humbleness.I went for one phone service but ended up taking 3 phone services. Even up to me I will give 100 stars And also would like to see him a store manager very soon upon my next visit. Thank you Johnathan for being my agent .”