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“I just want to give a big shout out to Nate and Jason at this location. Nate rushed to open the door for me as I was struggling with bulky packages in my hands. He walked my packages to the counter and assured me he would quickly be with me. Jason ultimately ended up helping me and found an economical solution for my packing needs. This is not the first time I have received 5 star service from this location. Every time I have been here they make every effort to make you feel like you are the most valuable customer. I will forever bring my shipping needs to this location. Great job guys you set the bar for all your competitors!”
“I have been very happy going to foothill Mailbox over the last couple years. The truth is, I hate going to the post office, because the line and service are usually not good. At foothill Mailbox, there is rarely much of a wait and the people know what they are doing and can give you tracking numbers for packages, etc. They also can mail US Postal Service mail packages from there as well as FedEx and UPS. Convenient and good service”
“I visited this store today because i had to send a letter certified and did not want to deal with long lines at the post office! They also have packaging supplies and a copy machine along with a computer. Becca was super friendly and helpful! They also have mailboxes to rent inside the store! Plenty of parking. In and out quickly!”
“While visiting Grass Valley I needed to return an Amazon product. There’s a line of people, the place is buzzing with activity. Man walks up and asks what I need. I show him the return code on my phone. In two minutes he walks me through the process for a future return, and I’m out the door. The service was better than I could have imagined.”
“I frequent the Staples store in Grass Valley, because it carries most of the office supplies I need. They're reasonably priced too. The cashiers have been really friendly and helpful too.”
“Very poor customer service when contacting by phone; rep could barely speak English. Cannot call or be transferred to the local office directly only a customer service center located who-knows-where, so impossible to resolve the delivery issue. Massively annoying! Yet, when I went to the store in person, everything the customer service rep told me over the phone was incorrect and my issue was resolved very satisfactorily.”
“Outstanding customer service and a commitment to friendly small town helpfulness. Postmistress Kim and her staff, Kathi and Sheryl excell. Even the maintenance gal Cindy, has a happy face for everyone.”
“I go here to get computer supplies and efaxing. They also do business cards. Although short staffed they are friendly and knowledgeable. Mimi in the copy department was friendly and helpful. This is centrally located off of Brunswick in Grass Valley. Shopping center also has CVS and grocery outlet (and many other businesses). Nice and organized store!”
“I mostly use this post office to mail items I sold on eBay. The mountain of packages is huge! The post office has adapted to online selling, I normally just run in and drop the package on the counter with the others. I also use the drive through mailbox for letters and bubble envelopes, it gets sorted after 5:00. If I need help I go through the line, seems slow by comparison. They’re very helpful, and they have lots of people working in back compared to 30 years ago. The facility is old, otherwise I’d give it 5 stars.”
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“Visited this post office today to pick up some packages and acquire keys to my mailbox. Was in and out in 15 minutes. The representative was incredibly helpful in acquiring my keys, helping me to update my address and even helped to bring out my heavy package.”