“A+ Internet service and provider. Anytime I had to call in my questions were answered quickly. Installation went smoothly! Never had any internet issues. Received emails well in advance if they ever had to work in the network. Highly recommend south valley internet.”
10AM - 8PM
6965 Camino Arroyo, Gilroy“I'm not sure why there are so many negative reviews, but I kinda understand that waiting times at Verizon corpo store especially during the Holidays (not only in this location) can be frustrated, that's why we made an appointment - easy breezy and you can make it on the Verizon website! (highly recommended)
After reading those bad reviews I was prepared for the worst, but the service we received, extremely surprised me and completely blew my mind! Jesus was the one who was taking care of us - we had a lot of questions and actions to be done to our Verizon account and he totally exceeded our expectation providing such a kind and professional support! He addressed all of our concerns and gave some awesome advices for the future! Jesus was very patient and truly empathetic! There was no rush, there was no struggle - he even checked few times if we well understood the policies and what we should do next!
We also met his manager who was making sure everyone in the store is getting proper help in the timely manner! How cool is that??!!!
5 Stars for such amazing Customer Service and hats off again for Verizon employees!! And of course special thanks to Jesus who went above and beyond to help us out!!
P.S. This location seemed to be very busy, so my advice is.. instead of wasting your time and stopping by just like that on the way of your shopping route, hoping you gonna get help right away (and writing bad reviews later on about you waiting for the service) - take your little efforts and sign up for the appointment on the Verizon website!! (we didn't even have to wait 5min to be served after checking in for our appointment!) Hats off!!!!”
10AM - 8PM
6845 Camino Arroyo, Gilroy“I had the most awesome experience with Elaina. Sorry Girl if I spelled that wrong. I love her patience she had and took her time to make sure I understood everything we walked thru together from plans to billing. And we were able to squeeze into a budget. She was very respectful and relatable, plus her amazing energy. She definitely provided excellent service with a smile. We even shared a few laughs.”
“Today I was attempting to resolve an issue that I'd tried at a different location to do before as well as tried to resolve myself via the Verizon help line - all unsuccessful. I entered the store at this location hopeful that finally, I'd get the help I needed. JESUS was AWESOME! He was very patient in helping me; guided me all the way through getting my issue resolved. I left the store a happy camper, my issues completely resolved. Thank you, Jesus!”
“Great customer support and responsive service. They are very active in our community and have supported the Morgan Hill Downtown Association events many times. Rick is very proactive about providing WiFi throughout the downtown and is working diligently to achieve this. Keep up the great work Guys.”