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“Manager James went above and beyond after a mishap with my purchase. I also commend the staff for keeping the store tidy and organized (mainly the toy section which is a hard area to keep organized). Made all the difference for me and my shopping experience!”
“Always great service at Hot Topic! They know how to find wonderful young people who really seem to care. My 10-year-old is obsessed with the store, and their employees treat her so sweetly and with great care. We love Hot Topic in this house! ?”
“Haven't been inside dd's in a real long time. But this time was great. It was clean and organized and isle spaced out with lots of room . I'm going back”
“Great customer service. I have noticed more and more that in modern times, good customer service is becoming obsolete. However, the sales girl that helped my son and I, was courteous, attentive and personable which is so rare these days.”
“Haven't been in the store for a long time because I just shop online. However, today we were at the mall and decided to pop in. To my surprise one of the girls I met years and years ago still works there and even remembered me. It was great seeing Frances.”
“You can't come to America without stopping by Macy's. The prices are very good and there are so many brands. TR is much superior to Boyner and of much better quality. It's also cheap. For example, New Balance shoes are around $60. The same shoe model costs 4,500-5,000 TL in TR.”
“Leann was so helpful yesterday morning she was going above and beyond to look for the Jean fit I was looking for. I tried on a few pairs and she let me know that some of the ones I was looking for were online only but that I could also order them in store and she was just so patient. I really appreciate customer service like that thank you Miss Leann :)”
“A great store for niche gifts! My sister is a Hello Kitty Collector, my nephew loves Disney and Star Wars, and we have friends that are into anime! This store carries all these things and more and they have great unique collectibles, clothing, souvenirs and niche tchotchkes! It is kind of like a PG version of Spencers Gifts. They also carry many items exclusive to their store.”
“I brought my son so he can get new wheels and bearing for his board. They were helpful and explained some of the process to my sons. I would definitely go again if my sons need anything else.”
“Employee, Michael, in returns was super helpful! My return was easy, and he helped me find my 25% coupon in my email. I appreciate his helpful and courteous manner.”
“In my recent shopping experience, I had the pleasure of receiving exemplary assistance from the dressing room attendant. Her exceptional kindness, extensive product knowledge, and unwavering patience greatly facilitated my selection of an evening dress, leaving me with a newfound sense of confidence. I wholeheartedly commend her professionalism and customer service. A five-star rating is well-deserved. I wished I had caught her name to give her the recognition she deserved; she was of Hispanic descent.”
“This was my first time ever inside of Forever 21 as, I've always thought it to be a teenyboppers heaven, not knowing that, they have something for Men and Women of all ages and sizes. Who knew!! Apparently, I've been living in a shell all of these years. My Nieces shop here so, we all went in and I was so glad that they introduced me to this store. It was fun shopping and browsing! They have hella deals on cute items! Somethings were even 70% off NICE!!! I was able to find a cute summer dress and a few other items. I found a beautiful skirt for $2.70 YESSS love it!!! My type of prices Cheap because, I like spending money on traveling comfortably instead. Lol I'll definitely return as well as go to the location in my area. Thanks to all of the staff who I had to tell one lady employee(who kept following me around) that, I promise you that, I'm not here to steal although, I was carrying a huge traveling purse that I was too lazy to change over to a smaller bag. Some of us humans really do shop with big purses with no intent of ever stealing. Respect our swag please!!!”
“Jessica, the store manager, went above and beyond for me today! I had placed an online order for pick up for a Valentine’s Day gift and when I showed up it was not processed in their system yet so another store employee had cancelled the order so I could rebuy the shoes and not have to wait for the order to process. However, I initially paid with a gift card so when I went to go pay for the shoes it was saying $0 balance on my card. Jessica called customer service and was on the phone with them for about 30 mins so that I could get the gift card refunded and be able to buy my valentines gift for tonight. She handled the situation professionally and found a creative way to make it work. Thanks Jessica for all your help!”
“On Tuesday we went to Macy's in Moreno valley, men's department to buy some clothing for my grandson who is now clothes have to be bought in the men's department and for myself. While I was there we were helped by a wonderful young lady named Shadae. She was kind, considerate, knowledgeable and did it all with a sincere smile. She was very impressive in how she deals with people. One can tell that Shadae is the same wonderful person out of work as she is at Macy's. Thank you Shadae and we will be back. You are an asset to the Macy's family in Moreno Valley.”
“Came in to get my 3 daughters' ears pierced. (Ages 11, 8, and 5). The assistant that helped us was super patient, despite the store being really busy. My littlest kept going back and forth about wanting her ears done. Although the associate helped other customers in the meantime, she let us take all the time we needed and never pressured us to hurry up. The piercings came out great.”
“Love the deals! customer service is very welcoming upon entering the store! had less than a handful of cashiers that were not so friendly but for the most part I’ve always had a pleasant experience here.”
“About four months ago, I planned a trip overseas and decided I needed a few things for my trip. I decided Macy's would fill the need. I first looked at some men's clothing and then went to men's fragrances. I was helped by a sales associate by the name of Elizabeth H. who greeted me with a very genuine smile. She was friendly, energetic, knowledgeable and efficient. I have worked in sales for many years and understand that building relationships with customers is very important. That's the first impression I got from Liz, and the fragrance department as a whole. Not only did Liz help me with choosing a fragrance, she also took an interactive role in helping me navigate the ways I could save and accrue points for future purchases. I have been back several times since then and each time I seek out Elizabeth's professional service, while cringing at the balance I have accrued over time. With the type of in house service I have received, it's been worth every penny. Yesterday I was notified by Elizabeth of a VIP presale on men's fragrances. It's not very often that you get discounts on fragrances, so I decided stop by. Like always, with a friendly and professional approach, Liz helped me explore a few options and I was able to make a decision. I then left the store to stop by a retailer in the area who had a cordless handheld vacuum cleaner for $24, but of course they had run out. Thinking of the great service I received at Macy's, I went online and noticed they had one for $39. Without hesitation I got in my car and went back to Macy's to see Liz. Sure I was going to pay $15 more, but the quality was better. However, the most important reason I came back was the associate/customer relationship that Elizabeth H. manifested during my visit four months ago. Elizabeth is a great asset to your company and should be commended. Sincerely, James”
“It was an hour before closing and we were checking out and the cashier was super nice and chill i believe his name was James and he definitely is good at his job!”
“I'd like to thank Brenda for assisting me when I was short with time. I really appreciate you stepping up and helping me. Thanks to you, i got to work on time. Thank you for your dedication to your customers.”
“This ross was pretty good. It was crowded but they still had some good stuff. They had every thing i was looking for and maybe two things i wasn't and got anyways. Also i got some good peanuts from the man in the parking lot.”
“It was an hour before closing and we were checking out and the cashier was super nice and chill i believe his name was James and he definitely is good at his job!”
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“Our overall customer service was phenomenal. We were guided throughout our entire search of boot styles and sizes. We left the store with each a pair of boots we love!”