Razzari Ford is a dealership that offers a mixed experience for customers. Some clients highlight the professionalism and helpfulness of certain staff members, such as salespeople like Carlos and Candido, who are praised for their communication, friendliness, and willingness to assist. Customers appreciate that these staff members listen to their needs, share helpful information, and work hard to find vehicles that match their preferences and budgets. For example, customers drove long distances, including over 230 miles, to purchase vehicles like the Ford Maverick and F250 Lariat, and they felt well taken care of by attentive salespeople. They also value the dealership’s welcoming attitude and the effort put into making the buying process smooth and enjoyable. However, there are notable concerns about the dealership's practices and management. Some customers have experienced deceptive tactics, such as online pricing being removed or changed at the last minute, leading to frustration and feelings of being baited. Others point out that vehicles are often not properly detailed or prepared, with issues like hard water spots on trucks and incomplete fuel tanks, which they find disappointing given the high prices paid. Customers also mention a lack of situational awareness among some sales staff, feeling that employees sometimes do not listen to customer needs or do not seem well-trained, which hampers the sales process. While the employees on the floor can be friendly and professional, there is a perception that upper management might prioritize cost-saving measures over customer satisfaction, affecting overall trust. Despite these issues, many customers are willing to recommend certain staff members and express a desire to return for future vehicle needs. Overall, Razzari Ford has dedicated staff who can provide good service, but improvements in transparency, vehicle preparation, and management practices could enhance the overall customer experience.
