10AM - 7PM
3227 Middlefield Rd, Menlo Park“Had difficulty with a phone, went back the next day & Danessa helped us regardless how much time it took out of her day. On top of helping us she managed to multitask & help out another 6 customers that would come in while we were there. Very respectful, very kind & inviting. Super friendly. Made the process super easy.. loved her. Great service.”
“Tony was super super helpful. He has a smile on his face and gives you good vibes and good energy. I did not think an experience at an AT&T store could be fun, but he is genuinely a good person”
10AM - 8PM
244 W Sailer Dr, San Mateo“I recently cracked my screen and I went to do shopping and find out the store one of the employee, Mr. Ali he’s very helpful and hook me up with very good he’s very friendly and professional.I recommend it and support thanks”
“The store is great. The employees are really well-trained and know how to handle any problem. I have been there various times to purchase phones as well as transferring data from older phones. They work fast and are very patient. I definitely recommend coming here for iPhone service with AT&T. Samantha Sebastian and Vadim are the employees that helped me.”
“Chris was awesome! He helped me within the first few minutes I walked in…he made it easy and not stressful. I would come back to see Chris without a shadow of a doubt.”
10AM - 7PM
2371 University Ave, East Palo Alto“(Translated by Google) Very happy with the service today I went for a line and the representative Ricki was excellent(Original)muy contento con el servicio hoy fui por una linea y exelente el representante ricki”
“This review is specifically for Joanna at the San Mateo Boost Mobile location. Joanna was extremely helpful, understanding, and professional about my situation and tried everything she can do to help.”
“The whole process took less than 15 minutes to complete the iPhone 15 pre order. Very friendly support. Advised me ways to save money with AARP. Gave clear information on what will happen next. There were no surprises. Highly recommend this store and Jorge who worked on my pre order. Happy and satisfied.”
11AM - 7PM
Sixty, 31st Ave Suite 308, San Mateo“If your at the Hillsdale Mall in San Mateo and need a phone. Go to Att store and see Mike. He was super helpful, patient and funny. Made my experience very pleasant ??”
“I received excellent service from Richard. He capably detected the source of the problem I was having with my phone and resolved it. I appreciate having this store to go to if and when I need to resolve any other issues.”
“I scheduled an appointment here for 7:00pm to have my numbers switched between two new phones. I chose this store because they were open until 8pm. When I arrived, there was a customer being helped by a young man, Jose, I believe. By 7:15pm, the first customer was still being helped and three more customers had gotten in line behind me. It was clear that some would not get help before they closed. With the closing hour coming soon, Jose professionally handled the waiting customers and was able to successfully get my phones switched while also helping the other waiting customers. In what would normally be a stressful situation, Jose kept a welcoming and friendly attitude. We all actually chatted with each other while Jose took worked hard for us. Over all great experience. Will gladly drive out of my to go this store versus the closer one to me. Thank you, Jose.”
10:00 AM - 8:00 PM
1040 Grant Rd Ste 120, Mountain View“Thank you Zay you are incredible and so kind. My mom, sister and I greatly appreciate you and the work, time and energy you put into helping us out. You have a very determined work ethic and you made the switch over to AT&T so easy and enjoyable.”
10AM - 7PM
2999 El Camino Real, Palo Alto“I bought 2 I phones here a couple of days ago. I was told I would only get about $350 in trade in for each phone as they both were working but had cracked screens. I went in today to turn in the old phones and here's the good news and big shout out to ERNESTO!He looked again at the possibilities for trade in and found a special deal where if I added on some accessories-which I needed anyway - it would bump up my trade in allowance to $700 for one phone and $600 on the other. He totally did not have to do that as I had already completed my purchase and Verizon already had my $$$ !I highly recommend this store-also ample parking in the back and the store was clean and had plenty of product choices. Thank you, Ernesto!!!”
“Good customer service. Well trained in everything they have. Except for home internet and the free stuff they offered. Didn't get any of it except for a $25 gift card. But I can't complain too much since the internet is good.”
“The reason we are posting there five stars belong mostly to the agent who helped us through a difficult situation. Lily Cruz was professional, efficient, knowledgable and very patient with our situation. We came into the store agitated and very frustrated after trying to deal on the phone with a situation regarding our new phones/contract. She jumped right in, worked her way through the various support lines, and solved what seemed like an intractable situation. For us, she has saved the reputation of AT&T - sounds dramatic, but it's true. Sometimes a customer needs someone knowledgable, persistent and patient and that's what she is.”
“Just upgraded my IPhone at the ATT store on Hillsdale. Katie was awesome! Took care of transferring all my old data, apps, etc and connecting to my watch as well. Highly recommend her!”
“There are phones at a good price, the detail is that you go to help you fix something on your plan and they tell you that it is not possible for you to call 611 and call 611 and there is no solution either, which is why 4 stars from the others come...”
“Maribel is the best here great customer service every time I go in always leave a happy customer every time I need an upgrade or accessories..... thanks maribel you rock !!!!”