“Victoria was wonderful she got me refinanced on my hellcat I had an interest rate of 10% she got me a 4.39 Cutt my payments from 1068 to 781 and also got me a 2000 credit card along with another 40k approval for my secondary car for commuter ! Ask for Victoria when you go in she will take care of u !”
“I've been a member of this credit union since 1997, when it was originally called Contra Costa Federal Credit Union. I've always felt like my money was safe with this credit union, the fees are good and the service has been great!Just last week, I was locked out of my account when I entered the incorrect password online too many times. Although this was a hassle, I also realized that this lock-out feature is designed to keep my money safe. The very next day, before I even had time to call 1st Nor Cal to have my account un-locked, a representative made a pre-emptive phone call, informing me that he had already unlocked my account and it was good to go. You can't imagine how grateful I was for that call!I will continue to use 1st Nor Cal through retirement, as they have done very well by me.”
“I was contacted by Amy in lending and was pleasantly surprised by her response to my previous review. We discussed my current situation and I am pleased with the outcome at this time. Amy went out of her way and above and beyond to reach out to me and was very understanding and helpful.”
“Pros:Customer Service person was so nice and answered every question I asked very well.Cons: After approving my new car loan and walking into the dealership to close the deal. the car dealership tried to reach the bank on couple of occasions without any succes.I would have said the dealership was not been truthfull because they were trying to have me finance with them. but I had already experienced it myself for the last couple of weeks. trying to reach the bank was so tidous not to mention endless attempts trying to log into my own account all in the name of some merger or update. I eventualy went back in to finance with the dealership for my peace of mind.This was a horrible experience”