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“My boyfriend picked up a masterbuilt grill on the morning of the 4th of July. Gavin was so kind and helpful bringing the grill out to curbside. Made it a seamless pick up.”
“Good selection of appliances. Both high end and mid range. Helpful knowledgeable staff on all things refrigerator/freezer. The staff was friendly and there was no pressure.Nice big open store. Clean .”
“Just want to say T.J from pinball Pirate in amazing. Had him out to fix my Terminator 2 machine and he did a fantastic job. His knowledge and customer service is second to none. He even took the time to talk me through what he was doing and why. Pinball Pirate will be my go to company for any and all my pinball needs.”
“I have been sewing for about a decade. I have a ton of vintage and antique sewing machines that I have been able to repair myself. I'm pretty handy like that. Recently, I had the opportunity to buy a Bernina Artista. It worked well until I tried to do a simple zig-zag stitch and was just getting one single row of straight stitching. Computerized Berninas are not something I feel comfortable trying to repair myself. I decided to bring it in, having never been to this place. While there, the young man at the counter filled me in on what I already knew about the temperamental, outdated Artista. He recommended a used Virtuosa they had for sale. It was very fairly priced. I knew I needed a daily machine that I could just use with no problems or fussiness. I went back and bought it because after trying a Bernina, you really don't want to use any other brand. The stitch quality really is the best. It's not just hype. I just have no plans on dropping thousands for on of the new Berninas. I have used my Bernina Virtuosa every single day, since I bought it, 3 months ago. I am so glad I went in. It has given me zero problems.They also have a ton of QUALITY thread. I learned early on that cheap thread (from Joann) is not worth the spool they wrap it on. The sewing machine shop has Metler and Aurofil and I don't have to wait for an online order to come in or try to color match online.The prices for sewing machine service are very fair. I will continue to rehab and repair old machines myself, because I love doing so but for all Bernina-related service and accessories, I highly recommend this place.”
“I bought a dishwasher just a teensy bit too big for our cut out (my fault). Deven was able to process an exchange for different model that fit and we were able to go pick it up the SAME DAY. He even called me the next day to process a refund because the replacement unit was a little less on the price tag. What great service!”
“Walked in unannounced to find a broken switch I needed for my GE dryer. They didn't have the part in stock but they were very accommodating and sourced the part which I'll pick up tomorrow from them. Great resource and a dying breed for the DYI'ers and really appreciate their existence.”
7:30AM - 4:30PM
2490 Arnold Industrial Way suite g, Concord
Appliances
“If you are looking to get into the cleaning industry (carpet, tile and grout, upholstery) this is your place. Quality products, great customer service, and knowledgeable when it comes to products and tools.They have assisted me in getting my business running, and thriving. @randysjanitorial, randysjanitorial.com”
“I have been purchasing appliance parts from Ray for years. When something is not working, he is my go to. I recently hired him to come into my home and fix my oven. When I visited him at his shop to tell him what was happening with my oven he asked me a couple of questions and informed me of what he thought the problem was. Told me exactly what it was going to cost if it was indeed that problem. I hired him on the spot. He showed up exactly when he said he was going to show up. He actually called me to tell me he was on his way. He showed up with the correct part, tested my oven, and had it completely repaired within 40 minutes. I couldn't be happier. He is incredibly respectful, professional, and personable. at the same time. I would hire him again in a second.”
“Friendly, informative, good prices. Delivery crew was spectacular, even helped me rearrange the living room when they dropped off the sectional we ordered. Only reason I'm not giving 5 stars is they can be hard to reach on the phone if you need to speak to someone.”
9AM - 5PM
1100 Boulevard Way, Walnut Creek
Appliances
“My wife dispatched me to find a good, solid washer and dryer to replace our deceased 30-year-old artifacts. "Let's try local," she suggested. Boy, did I find out why this was a great idea! 30 seconds after walking in, John smiled, I repeated my directives to him. No hassles, no confusion. 30 more seconds and the answer was clear. "Tomorrow ok for delivery?" Price was right. The next afternoon, all was done.There was a touchscreen on the dryer which my wife surprisingly didn't like. I returned to John. 45 seconds later we selected a tactile version of the same basic washer. Similar price. "Jose will be there about noon today and swap it out." That's exactly what happened. Jose's attitude was engaging while his hands were nimble, and by 12:15 all was done. Wife's happy, so I'm happy. Zero hassle. Zero struggle. No nonsense. I thought about what an ordeal this could've been dealing with a big box store. "Well, we need to arrange a pickup and call you sometime next week. It needs to come from the warehouse in Kansas City." Would I have save anything? Certainly not, especially valuing my own time and peace of mind.There's a reason they've been in business forever. Repeat customers, of which I will be one for sure! Oh and no," we'd really appreciate a nice review."”
9AM - 5PM
1960 Mt Diablo Blvd, Walnut Creek
Appliances
“Was looking everywhere for a reasonably priced vacuum that wouldn't continue to destroy my $2k wool rug and came across the Sebo Felix. It was still double what I wanted to pay and it seemed like everyone had it at the same price locally and across the internet. Called in to Walnut Creek Vacuum and they were able to offer me a coupon for an extra 15% off ($100), shipped it for free the next day, and even swapped out the brush head for the soft bristle head for no extra charge. Excellent service and highly recommend. Very friendly and not pushy at all. Highly recommend!”
“Had such a great experience with Accurate, Rick! He was so polite, nice and efficient. We had an issue with our Decor fridge, Decor gave a one-time free repair and Accurate was the service provider. Rick was so quick figure out the problem, ran back to the shop to get a missing piece and came back the same day and now we have ICE! Would recommend them to everyone. Kris”
“Certain shops are go to places, Western Vacuum is my go to shop for vacuum cleaner repair for years. Price is reasonable, service is reliable and timely. Raess is personable and trustworthy, he restored my Hoover and Kenmore vacuum cleaners to like new condition. 5-star service.”
9AM - 5PM
2260 Commerce Ave Ste E, Concord
Appliances
“So glad we saw Matt at Monark Appliance to help us with our purchase. He took his time with us and answered all our questions. We look forward to cooking and entertaining in our new kitchen. Highly recommend!”
“Hesmall business that offers fair pricing, Highly recommend! We had a fantastic experience with Jeff and crew from start to finish! Extraordinary and refreshing customer service”
“Stopped in to look at the Yoder 640 in person. Had plenty of barbecues to compare with. Very knowledgeable and friendly staff. Henry and Patty were super helpful and answered all my questions. Will be my go to shop here soon. Highly recommend!”
“Ive been shopping at this Concord store since it was on Monument Blvd., but I love the new location! I get everything from paint to furniture here at the Concord store. Most recently, I found a set of vintage bedroom dressers that were selling on Etsy and EBay for well over 1k each. I told the employees about the discrepancy between their cheap price and what they could get. Yet they ensured me that this cheaper price would benefit me and that was more important. The sales people literally scoured the store to find even more parts to the set. I was blown away by the service. The Employees are 100% the best part of this business at the Concord location. From the lady on the floor (I wish I got their names!!) to the young men in the warehouse in back who loaded our truck. They were thoughtful and kind and very deserving of a compliment and commendation.”
10:30AM - 5:30PM
1601 Tennessee St, Vallejo
Appliances
“I took my cherished 35 yr old Bernina 910 sewing machine into a local Sewing & Vacuum retail/repair location and was told it wasn't repairable; without opening it up, they suspected that the transformer was blown and replacement parts are not available. I was shown new machines to purchase but desperately wanted mine repaired. I went to another Sew & Vac retail/repair and they said I'd hear from their repair person within 2 weeks. Daryl called to say the capacitor was blown and he had the replacement part from an old machine. I now have my machine back - tuned, cleaned, and running ever so smoothly! Masterful! Thanks, Daryl.”
“Jen Jensen is amazing: Extremely knowledgeable and infinitely patient. I wouldn't have been able to remodel my two bathrooms without her! I was referred to her by a friend. Thank goodness!!!”
11AM - 6:30PM
1680 Willow Pass Rd suite A, Concord
Appliances
“I recently had the pleasure of shopping over there and I must say, it was an exceptional experience from start to finish. The moment I walked in, I was greeted warmly by knowledgeable staff who were eager to assist without being pushy—a rare find in retail these days.”
“Since moving to Cali, I've been to this store quite a. Few time and it is always a joy to visit. The staff is always helpful, insightful and cheerful. Never had a bad moment there, will continue going here for as long as I live in the area.”
“My word! Where would we be without our best DIY partner, Home Depot? Life is so much easier with their help. All I can say is thank you, Home Depot. They have all you need!”
6AM - 8PM
1625 Sycamore Ave, Hercules
Appliances
“We visited on 7/10/23, looking for a length of flexible spa hose to finish setting up a hot tub in our backyard. We had already gone to one Home Depot and had issues. We located the hose in question, but wanted to buy per-foot, rather than an entire roll of hose. This was something they had a SKU for, but they didn't have 8 feet of loose tubing for us. Eventually, we took the roll up to check out and explained the situation to Sylvia. Other places might insist that we buy the entire roll. Instead, she stuck with us, and found Jose, who could do the cutting we needed.Thank you to Sylvia and Jose for going above and beyond in order to make it work. It took a little while to get the right people, but they didn't abandon us, and they made sure to keep with it until we had resolution.”
“I came back and you can see the difference one year makes. I wanted to buy an Allen wrench set. They were locked up in a cabinet. Therefore, you need to get an employee to open it up. When I was wanting to pay for it, you need to get in a long line for the cashiers to get to you next. Things are changing to control theft and all!
The Home Depot is a great place to buy home improvement items. We found screw tops for our stained glass lamps. Shock treatment for the pool. It's so green. They have good quality items, such as, tools, electrical and pumping home construction, and so much more. A great garden department, too! Plenty of parking and easy to get to. Well worth going to!”
“Went there on a rainy windy night to pick up a bath tub half an hour before the store was closing. Super grateful for the security guard, Columbus, who went above and beyond his job duties to help us put the tub into the truck. He was so kind and thoughtful to tell me to stay under the covering so that I did not get wet in the rain. Nicest security I’ve ever encountered at Vallejo. Five star rating on his excellent customer service. ??”
5:30AM - 10PM
2090 Meridian Park Blvd, Concord
Appliances
“Today we needed some blinds cut and were waiting for quite some time along with two other people. Stephen found us and although he could not cut them himself he stayed nearby, spoke with other associates, and made several announcements to help us. We were very grateful to him and credit him with managing to finally get someone over after an over 20min wait. With his help, we had 3 people arrive and we were on our way to checkout within a minute.”
5:30AM - 10PM
2090 Meridian Park Blvd, Concord
Appliances
“We are trying to buy some room divider door's and Eddie has been fantastic. We can't get any help for the next step in the process, we paid a deposit and then basically ghosted. We went back to the store and once again Eddie was great, he made several phone calls to different people while we sat there and he also introduced us to a gentleman who is part of the next step and still nothing. Eddie is doing everything he can we think he's great but the team around him is no help”
6AM - 10PM
1935 Arnold Industrial Way, Concord
Appliances
“Rush hour (just after work) is pretty crazy here, but not too bad outside of peak hours. Had an awesome experience getting stain tinted. Lee was super nice and helpful, very experienced, and she showed me some of the codes on the stain computer to ensure I was getting the same tint. Highly impressed with her customer service and knowledge.”
5:30AM - 10PM
2090 Meridian Park Blvd, Concord
Appliances
“I wasn't expecting to review Home Depot. But my last interaction I just wanted to share as it really was amazing. Customer service on multiple levels. It had been sometimes since I use my Home Depot card and that was not an option while I was shopping online. I did reach out to the customer service line and the gentleman was very helpful pleasant Was able to find me easily and we had a wonderful discussion. I added a fairly significantly priced item to my order at that time mainly because I just felt comfortable. Customer Service on the phone call was above and beyond. Now I had set both of my orders it had to be split, because the large one was coming from a different warehouse For delivery. A smaller order of some galvanized roofing material and a couple other things I set up for delivery. It was easy it was very inexpensive and it was at my house before I woke up look I've got access to trucks if I ask, I do have a utility trailer. It's kind of a pain in the you know what to hook up and get down there and get back home absolutely, wonderful experience with that delivery now I am able to jump to work first thing this morning with everything that I need. I will continue to shop at Home Depot. Thank you for the great service.”
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“My boyfriend picked up a masterbuilt grill on the morning of the 4th of July. Gavin was so kind and helpful bringing the grill out to curbside. Made it a seamless pick up.”