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July 2024 by Christine Lee
This has been my worst banking experience ever. I was part of First Republic and after the acquisition Chase lost over 150 of our employees’ financial information. They told me every week that it would be fixed in 3 to 5 business days and promised me over and over again, and now it’s been almost 2 months and still no resolution or even an update. I am shocked by the lack of professionalism and accountability, it’s just a matter of days until I switch my account to a different bank because of the clear negligence.
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April 2024 by Steve Myles
The phone is usually busy and calls are not returned.
The ‘Private Banker’ Zach does not provide good customer service. In fact he indiscriminately transferred me to another banker in Glendale after he stopped responding to service requests (1 per year) I guess my net worth fell below his personal goals. I’m trying to reach the branch manager. Let see if she tries to contact me.
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November 2023 by Joe O.
No bathrooms at this location! How can you hand out bottles of water and not offer a bathroom? I was told to walk to McDonald's down the street to use theirs. Parking is also not ideal as you have to take a ticket and get it validated.
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May 2023 by amanda nazareno
Evey helped me open up a sapphire preferred card. I’ve never applied in branch and she made me feel super comfortable the whole time. Any of the questions I had, she was extremely helpful explaining things like how to improve credit score and such. Thankful i have her as a contact for any future questions!
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December 2022 by Matt Ordeshook
Your ATMs are always broken. Need to change my banker.
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October 2022 by Steph R.
An employee named Philip was very weird when he approached me as I needed help. He did not solve any of my issues I had and frustrated me because he didn't know how to do his job. Might as well go back to training. Flirting with your customers is definitely not okay!
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April 2022 by Ricardo Cianciaruso
Unfortunately, at this branch they do notanswer the phone and banker do not return customer phone calls.
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March 2022 by illy love
CURRENTLY, ATM machine NOT WORKING AT THIS LOCATION
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December 2021 by Annie “aalvandi” A
Made a wire transfer at 10:30AM at the branch and was told it wouldn’t take more than 2 hours for it to hit the recipients account. I needed the money in the account by 1PM. Five hours later and over an hour wasted on the phone and still no transfer. Back at the branch to be told to sit and wait because it’s in “limbo”.... how wonderful!
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August 2021 by Glen Coles
Slow down
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July 2021 by Kevin McGuire
Do not use chase bank! I had check fraud of over 4k and they said it was my fault. So I have to take them to small claims court. Went into this branch to change the account information, was told I'd have access to my old records online, not true. Went back to get print outs of my history to file taxes. They said it would be mailed to me in 2 weeks, that was 8 weeks ago still no paperwork. DO NOT USE CHASE.
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April 2021 by John Kape
Very helpful & super friendly staff.Close to Trader Joes ?
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April 2021 by Catherine Wang
I went there for a notary, Romisha who helped us in the branch was super helpful and so nice, I had a great experience.
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January 2021 by Nil A.
I withdrew cash from my account and teller counted the money wrong (short $200) twice prior to trying to hand it to me. I asked her to count it a third time as I thought her count was off. At third count she realized she had made a mistake?! And said "you are right"! It was an unusual experience as I thought tellers should know how to count. Just be careful when withdrawing money these days!
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November 2020 by Sumi l.
The worst service I've ever had at a bank!! Stephanie the manager sets the haughty, rude tone. I was thinking of opening an account there but never will. I thought BOFA was bad but they are so much better than this particular branch. I'll write her superiors. Read the other bad reviews. They talk about how RUDE they are here. Including really rude tellers. They need to change out the workers in this whole place.
