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“This Branch takes the best care of its customers. I was immediately greeted upon entry and my request was troubleshooted. Since I can't disclose confidential bank information, suffice it to say that Orlando carefully, expertly and patiently assisted me with my request. Thank you very much.”
“Visited Bank of America in Marina del Rey and accidentally became the branch manager.
I came in with my tiny plush confidence and the security guard nodded like,
“Yeah, that checks out.”
Good start.
The inside smelled like money and printer toner—
very fancy, very sniffable.
I hopped on the counter (illegally) and declared:
“I am here to open a savings account for treats.”
The teller giggled.
I consider that approval.
I inspected the pens on chains (excellent chew resistance).
I inspected the floor (shiny enough to admire my little gremlin reflection).
I inspected the ATM and hissed at it when it beeped too loud.
Respect is mutual.
Everyone was surprisingly nice to me while doing silly crimes of cuteness.
No one arrested me.
I assume that means I run the place meow.
Would return.
Would like my debit card to be salmon-flavored, please.”
“I never leave Google reviews but had to make an exception for the branch manager, Garratt. He’s super friendly and always makes time for his clients. Customer service should write a book about this guy! If every bank had someone like him running the show, the world would be a better place. Just wanted to give credit where it’s due.”
“I’ve been here several times over the years. I’ve consistently had quality, friendly, professional service. This visit Sean helped my mother and I handle a few wire transfers excellently. He’s incredibly friendly and thorough!”
“Both my personal and business checking accounts were compromised and I had to close both accounts and open new ones. What is a daunting task ahead of me has been made simpler with the help of personal banker, Nila Alvarado, who has been kind, patient and thorough in taking me through the process of resolving this big headache. Big thanks to her as we work our way through this process. I feel like I'm in good hands with her and so far, things are working out smoothly.”
“I’ve been a customer for decades, and this branch in particular has always been very easy to work with. Analin came through for me in a big way the other day, and I am extremely grateful. Thank you!”
“Thank you to Abanoub Baskhroun for being such a fantastic banker! He's been incredibly informative and supportive, making my banking experience smooth sailing. Couldn't ask for better service!
Thanks again for taking care of my business. :)”
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“Gloria is a very dedicated Manager. Always there to help.Her commitment to her job is beyond expectations.Without her I will not get my PPP loanI will recommend her to anyone in need of a loan and expect the very best.Thanks again Gloria”