O'Reilly Auto Parts in Manteca, California is a well-stocked and customer-focused store that provides a range of services beyond just selling parts. Customers praise the knowledgeable and helpful staff, who are willing to assist even those with limited automotive expertise. The store offers free services like battery testing, wiper blade and bulb installation, and Check Engine light diagnostics. They also resurface brake rotors and drums, and have a free Loaner Tool program. One customer was impressed by the service from an employee named Christopher, who not only diagnosed the issue with her license plate bracket, but also installed the necessary bolts free of charge. Another customer was grateful for the staff's help in getting a needed serpentine belt delivered to the store so they could make it home safely from a long trip. The staff is described as professional, courteous, and efficient in handling the steady flow of customers. While the store receives high praise overall, one customer noted the refund process can be slow, with a 1-3 day delay in getting their money back, which they felt was unfair compared to the immediacy of the initial purchase. But despite this, the O'Reilly Auto Parts store in Manteca is considered the "best parts store ever" by one reviewer.
Awesome place good customer service fast and easy always polite
October 2023
Employee Mike goes far and beyond to help customers..Excellent service and knowledge
September 2023
Is an auto parts store. I went to get a refund on an item I didn't need anymore the process was fine but you won't see your money for 1 to 3 days later, that seems unfair since when you use your debit card they get their money then but when you take it back you have a waiting period.
