NAPA Auto Parts has received mixed reviews highlighting both excellent customer service and areas for improvement. Many customers appreciate the professionalism and helpfulness of the staff, particularly noting the outstanding service provided by employees like Alex, Gil, and Eddie. One reviewer expressed gratitude for Eddie’s assistance in resolving issues with delayed orders and swapping items, which contributed to a positive experience despite initial frustrations. However, some customers criticized the store for its limited inventory and issues with order fulfillment, such as unexpected delays in pick-up times. The shared parking situation with other businesses was also mentioned as a downside. Overall, while the store may not be visually appealing or well-stocked, the commitment to customer service shines through, making it a place where assistance is readily available for those in need.
Had a problem with a car battery purchased at a different Napa.The guys here were very professional and did everything they could to help.Kudos to them.
March 2023
great store, great seller. I recommend to everyone.
March 2023
Alex and Gil were amazing they assisted me in the Manteca store and handled my issues the first time. Outstanding service 5 star. Will definitely recommend this store.
