Worst banking experience of my entire life. From account setup to document retrieval to online account updates -- University Credit Union is a steaming pile of mess. This is an honest review. Nobody deserves the headaches this bank gives its customers. Stay away.
January 2024
I still haven't received my pink slip since COVID-19 it's been 3 years. I paid off my car and they have yet to send me my pink slip. I am not pleased at all. I've called, sent emails, messages they gave me excuse after excuse. Help!
November 2023
Very unprofessional and rude customer service.I hope they can hire and train Better people. It used to be very good customer service couple of years ago because of people like Lexus but right now its horrible. I don’t recommend it and I will close my account.
Welcome to our Westwood Advisory Center.
Founded in 1951 in UCLA's Royce Hall by University employees, University Credit Union (UCU) is a financial cooperative dedicated to giving the university community a financial edge. Our story has spread exponentially to other Southern California institutions since then, and continues to grow.
We're able to provide members a lifetime of guidance and support, built on trust and shared values. Federally insured by NCUA. Equal Housing Lender.
