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“First time buying a luxury watch online. Jay was super accommodating and responsive. He's great on prices and ships right away. Easy to work with and is punctual. I will most likely be buying all my watches from him.”
“I wanted to write this review solely based on Zoey as she has been the best Rolex SA I have met. I had dealt with most local AD's and have had the best experience with Shreve and Co. She will take the time to build a wish list with you in order to achieve the watch of your dreams! Just please don't ask for a Panda.. as I've been waiting patiently. ;)”
“I bought a 1 carat diamond ear ring for my left ear only from my original sales person who received help from Lucy which helped me out a lot. I felt Lucy should have gotten the sale. The day I picked up my ear ring Lucy was there so due her great overall help and support I bought another 1carat diamond ear ring at full price “the sale ended” for my other ear just cause she’s the Best, Great customer service and support.”
“The workers Eddie and Azi were completely professional and helpful. Store is clean and organized, I dont like disorganization. Some items such as watches are not available in store. I like that they can resize items quickly with a meticulous outcome. I have no complaints so far and will return, I recommend to check them out. ??”
“This was the second time I’ve been in this store. The first time I was here was for a watch battery and the second was to fix the band. They’re incredibly skilled, quick and kind. The price is comically low. They really should charge more. Thank you!”
“Theyre very reliable and do good work. They should probably move to a busier mall to pick up more traction since Newpark Mall is kindda dead as far as foot traffic is concern.”
“This was my second silver purchase there, and I am very pleased with the deal. I drive from over an hour away to come here because they are a good shop to work with. Very fair and honest prices, and very kind staff if you treat them with respect, they will treat you with respect. So far my favorite place to buy gold and silver.”
“Both Franz and Michael are so knowledgeable in what they do and are always friendly and quick with repairs!! They will tell you honestly if it is something that can be fixed or if it's perhaps beyond repair, which is very rare because they really know their watches and clocks! So happy to have this great shop in town!”
11AM - 6:30PM
180 El Camino Real suite 155, Palo Alto
Watches
“Went in with my family. Gary the store manager was very patient and showed my wife and I several JLC watches. We also looked at other watch brands like Omega (for my son) and discussed jewelry manufacturers like JB star and Kwiat the store offers. We have an anniversary coming up. Although we didn't buy anything today I will be returning to the store for future purchases.”
“Visit this location for a quick buy and definitely worked out perfectly. it was not busy at all and was in and out with a small gift. Staff was friendly and helpful”
“Top tier service! Vanessa was amazing, helpful, and friendly. She was accommodating with all the items we tried in and wanted to see. We didn't feel rushed at all. I won't lie, it was my first time in Cartier and I was a little intimidated and nervous but we were greeted with a huge warm smile from Vanessa. She offered us drinks as soon as we walked in, I had champagne and my friend had sparkling water. She wasn't pushy about anything and just let us enjoy our time. The selection this location has was vast. The store is very well maintained and smells great when you walk in. All the staff was friendly. Vanessa even made us matching friendship bracelets! We were the only ones in there so we got all the attention. Such a great day!”
“Our experience with Jojo was absolutely wonderful! He was incredibly helpful and genuinely nice, providing exceptional customer service throughout. He patiently answered all our questions and guided us in making the best choices. We had a great time chatting with him, which made the whole experience even more enjoyable. We truly appreciate all his help!”
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“I had an incredible experience at this jewelry store when I purchased my fiancée’s engagement ring! The selection was stunning, and I was amazed at the quality and craftsmanship, especially for the price—it truly felt like I found a hidden treasure.
The staff, especially Paul, went above and beyond to help me choose the perfect ring. They were knowledgeable, patient, and never made me feel pressured. They guided me through every detail, from the diamond cut to the setting, ensuring it matched exactly what I had envisioned.
When I saw the final ring, I was blown away—it looked far more expensive than what I paid, and my fiancée absolutely loves it! If you’re looking for top-quality jewelry at unbeatable prices with exceptional customer service, I highly recommend this store. They made such a special moment even more memorable!””