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January 2024 by Nancy H.
Before Christmas I bought a lightning cable for a gift. I told my sales person it was to charge my husband's iPhone. She produced an item she said would be best but did not ask me for details about how I would use it and in my Christmas rush I didn't look too carefully at it until after the Christmas holidays were over. It turned out to be an extra heavy duty 8ft long cord that did not work well (it had to be plugged into the phone one way or it just did not charge). No worries I thought - I'll just exchange it. Oh no - it turns out that there is a strict 14 day return policy - and Christmas is no exception. When I explained why there was a delay I was told the manager might help. At first he shook his head and said no exceptions and when I said that I thought others should be cautioned about Christmas shopping there he changed his mind. Then he said he would have helped but since I was reviewing my experience he couldn't. I felt as if he was saying I would be punished for reviewing the store. He said that the 14 day policy was clear on the back of the receipt and that they were transparent about their policy. I looked at the receipt when I got home (using a magnifying glass) and it says "returns or exchanges accepted within 14 OR 30 days" since mine request was between these two, it does not seem very crystal clear to me. It doesn't matter though because it also says my purchase could be subject to up to a 55$ restocking fee (more than it cost). The saddest thing is that I have been an ATT customer for more than 40 years and this little thing has me seriously thinking about another carrier. I would be very careful shopping here. Know what you want and stop to read the back of your receipt (oh wait you don't get that until it's too late) - well - ask lots of questions. Better yet head across the parking lot and get a kinder more informed experience at STAPLES.
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November 2023 by Anthony B.
I spent a 1/2 an hour in the store. Setting up a auto pay to find out it was never done. I've been with AT&T for 15 years and they would not even take the charge off. $35 for being a couple days late is horrible.
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February 2023 by Theresa G.
I went in to see about getting an upgrade, Rod was very kind and helpful. I was actually looking for T-Mobile and my guidance took me to AT&T which was a very pleasant experience. It didn't take long as it was the end of my day and I got my new phone and changed from T-Mobile to AT&T
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June 2022 by Dina M.
Went in to purchase new iPhone. Service tech was inattentive and not helpful. He behaved suspiciously, as he went to speak with a supervisor and I watched as he lowered his head to say something and then they glanced my way. Why? I don't know, but makes you wonder. Too bad people can't be transparent, kind and respectful towards customers.
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February 2022 by Danny O.
Excellence in customer service!!!!! I can't remember names but I think Tia and Alfonso were their names.....Two different trips two excellent CSR!!!!
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October 2021 by Andrew V.
We have been working with management for over 6 weeks trying to get an issue resolved with a hotspot. The bill has exceeded $1000 due to inaction on their part. Long story short we got a hot spot that didn't work and what was supposed to be on a business plan was put on a normal plan, Everything was returned and all directions were followed. We are now on our 3rd manager, Tyler, others keep leaving or getting fired. Now that the bill is out of control the store manager can't resolve it and it needs to go to the District manager. We keep getting told we will be called back and nothing happens. 7 visits to the store and over 10 hours of our time without a resolution yet. One of the worst customer service experiences of our lives.
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June 2021 by K H.
Makes sense that they have terrible reviews. Terrible customer service in this particular store. One of the chubby African American guy talks so rudely and condescending. I spoke to the manager Christina who is very chummy with him so I am not sure something will come of it. You would think that being employed during a pandemic would make people gracious, but no. I wish I would have went on a "Karen" attitude on him to at least deserve the customer service that was given to me.
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March 2021 by Aleshia A.
DO NOT GO TO THIS AT&T STORE! My 81 yr old grandfather tried to go to this store the other day after finally getting vaccinated to upgrade his phone. Since he was not listed as an authorized user for our family plan they refused to even let him LOOK at any phones and they wouldn't even assist him by allowing him to call my mother or I (authorized users) to grant him access to the account. He had to leave and go to a different AT&T store the next day to receive adequate service (the other store, by the way, allowed him to call my mother so we could add him as an authorized user and assisted him with getting a new phone and transferring all of his data/contacts/etc. Bravo to them). I know the customer service industry is by no means easy, but my grandfather is not confrontational at all and they couldn't even offer him a semblance of help. Obviously an 81-yr old man is not going to be the most tech savvy person in the world. Some kindness is really all I ask for and he did not even almost receive that at this store.
