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“Thank you very much for your attention, they really help a lot, they speak Spanish and I am very happy for the help. I don't know why Jorge is not a manager, he is a very good worker.”
“The T-Mobile crew, especially Gavin and Kayla went over and above the call of duty and made my experience with switching to T-Mobile the best telephone company experience I have ever had. I recommend this location for great service and I’m very happy with my phones and customer service”
“When I switched my phone carrier from Verizon, whether by mistake or not, Verizon kept the SIM lock on my year-old phone. I had to go to the store in person to get this fixed because my number had already switched to the new carrier. The associate, Parker, was very polite and sat on hold with Verizon customer service to troubleshoot the issue. (Verizon was not helpful at all.) The new manager, Enrique (I hope I remembered his name right!) almost immediately knew what the problem was and fixed it. Everyone was polite and helpful. What was a very frustrating situation ended up being a good experience!”
“I walked in and asked about the available plans and how I could transfer off of my family plan to my own. Cooper was very helpful and helped me find the best plan for me and for my family with the change. The store is clean, well laid out, and all the employees are friendly. I was greeted at the door and didn't have to wait to talk to someone! I had a really good experience.”
“This review is for all the people who do Drive-Up deliveries to cars. You ALL are AMAZING. Seriously. Every single time the person bringing out my order is kind, friendly, professional and wonderful. I have to use Drive Up often and am always humbled by how considerate and pleasant they are despite it being a difficult job - I have heard from a gf who used to do it. I've had to do returns this way too, even when a new employee wasn't sure how to process it - nothing but patient, professional, and a joy to interact with. Thank you guys so much! Rock star team out here.”
“i truly appreciate the staff, they always help me with my questions and everytime i get a new phone even if i dont buy it there they help me activate and transfer my info. i think treat others they way you want to be treated, even if im mad they help me and i end up apologizing.”
“In this store, there are two outstanding employees - Lucy ( looks like oriental woman around the late 30 or the beginning of 40 and Richard ( An American tall guy who looks strong and big with small amount of white beard ). I saw that Lucy sometimes work as the person who double check customer's receipts. I also saw that they both work in the area on the left side of customers's entrance door.Many thanks again to Lucy and Richard for their excellent customer service!”
Mobile Phones
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“The ladies at this store were amazing yesterday. Help me schedule my phone bill for different time. Great customer service and knowledgeable about what they’re doing. Unlike other location in hopyard. I didn’t get their names but if they see this review they know it’s for them. Keep up the good work.”